A particular Live TV Channel isn't playing
We’re sorry that you’re not able to
experience the best of ZEE5. We’ll do our best to help you out.
Please reach out to us by clicking the ‘Write
to us’ link given at the bottom of the page – along with the following
- Name of the Live TV channel
that is not playing
- Your device name
- Your device model (or model
number in case of Smart TV)
(If you're watching ZEE5 using a Streaming
Media Device – such as Amazon Fire TV Stick, Jio Set Top Box, Airtel Xstream
Box, Tata Sky Binge+, etc. – you need to mention the Streaming Media Device
We’ll be glad to look into it for you.
I'm unable to play Live TV
We will do our best to provide the best solution available to resolve your issue, so that you can go back to watching your favourite ZEE5 Live TV channels as soon as possible. Which Live TV channels are you unable to watch? A particular Live TV ...
Premium Live TV Channels aren't playing
Have you purchased a Premium subscription? If not, click here to view subscription offerings for your country. If you need more information, see Premium Subscription Plans. If you have purchased a subscription, and are still not able to watch ...
I get the error "No playable source found for entry" while playing Premium Live TV channels
We’re sorry that you’re not able to experience the best of ZEE5. We’ll do our best to help you out. When do you see this error message? It appears intermittently When I play Any Premium Live TV Channel
I get the error "Something went wrong" while playing Premium Live TV Channels
We’re sorry that you’re not able to experience the best of ZEE5. We’ll do our best to help you out. When do you see this error message? It happens intermittently When I play Any Premium Live TV Channel
Before TV is a Premium service available for our subscribed customers which allows you to view TV Shows before it's broadcasted on television. TV Shows are live upto 24 hours before Television on ZEE5. Below is the list of TV Shows that are available ...
How can I delete / log out a registered device?
To remove the devices attached to your account: Once you reach your device limit depending on the subscription plan you're on, you'll see a pop up on the newest device when you try to play a video, "Your device limit is reached. Do you want to add ...
I purchased a subscription but it’s not working
Made a payment but your subscription isn't active, or your subscription is missing? Don't worry, we'll have this sorted right away! If you've just purchased a subscription Sometimes there can be a delay between the payment system and ours. Please ...
Registering with ZEE5
Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...
How do I watch ZEE5 on my television?
You can watch ZEE5 on your television either by using a SMART TV, a Streaming Media Device or a Set Top Box. Watch the tutorial video on how to watch ZEE5 on your television or follow the steps below: 1. Switch on your SMART TV 2. Go to your Smart ...
How do I authenticate my device?
Looking to login to ZEE5 on your television or authenticate your device? Watch the the tutorial video or follow the steps shared below: 1. Click on the "Login or Register" button on the ZEE5 welcome page. 2. Login / Register with ZEE5 by using the ...