A specific video keeps buffering

A specific video keeps buffering

If you're still facing buffering issues, this would most likely point to your internet connection.

Try following the steps given below, in order, basis the platform you’re using to watch ZEE5.

On the Mobile App

  1. Check your Internet speed on www.speedtest.net. Ensure you have a minimum download speed of 1 Mbps. We recommend having a download speed of 5 Mbps for a smoother experience.
  2. Close the App and open it again.
  3. Restart your phone.

On the Website

  1. Check your Internet speed on www.speedtest.net. Ensure you have a minimum download speed of 1 Mbps. We recommend having a download speed of 5 Mbps for a smoother experience.
  2. Refresh the page.
  3. Try another web browser.

On the Smart TV/Media Streaming Device

  1. Check your Internet speed on www.speedtest.net. You can do it on your mobile phone or desktop that is connected to the same network. Ensure you have a minimum download speed of 1 Mbps. We recommend having a download speed of 5 Mbps for a smoother experience.
  2. Close the App and open it again.
  3. Restart your device.
If you are still facing an issue, please reach out to us by clicking the ‘Write to us’ link given at the bottom of the page – along with the following information:
  1. Name of the video you're unable to play
  2. Your device name
  3. Your device model (or model number in case of Smart TV)
  4. Your Internet speed
(If you're watching ZEE5 using a Streaming Media Device – such as Amazon Fire TV Stick, Jio Set Top Box, Airtel Xstream Box, Tata Sky Binge+, etc. – you need to mention the Streaming Media Device Name only.)

We’ll be glad to look into it for you.

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