Premium Live TV Channels aren't playing

Have you purchased a   Premium  subscription? 

If not, click here to view subscription offerings for your country. If you need more information, see  Premium Subscription Plans.

If you have purchased a subscription, and are still not able to watch    Premium  Live TV Channels, here’s what you can do:

1. Log out of your ZEE5 account.
   
2. Shut down the ZEE5 app.
   
3. Open the app and log back in with the User ID that you've purchased a subscription with. 
   

This does the trick most of the time.

Still facing an issue? If yes, do you see any of the below error messages while playing the Live TV Channels:

I get an error: Something went wrong

I get an error: Trying for Fallback

I get an error: No playable source found for entry

I'm seeing a different error

Video not playing error due to DRM/Protected Content

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