Premium videos are not playing

Premium videos are not playing

Have you purchased a  Premium subscription? 

If not, click here to view subscription offerings for your country. If you need more information, see Premium Subscription Plans.

If you have purchased a subscription, and are still not able to watch  Premium videos, here’s what you can do: 
  1. Log out of your ZEE5 account.
  2. Shut down the ZEE5 app.
  3. Open the app and log back in with the User ID that you've purchased a subscription with.

This does the trick most of the time.

Still facing an issue? If yes, do you see any of the below error messages while playing the videos:







 



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