Audio is playing in a different language than selected
We’re sorry that you’re not able to
experience the best of ZEE5. We’ll do our best to help you out.
Please reach out to us by clicking the ‘Write
to us’ link given at the bottom of the page – along with the following
- Name of the video that you’re
facing an issue with
- Your device name
- Your device model (or model
number in case of Smart TV)
(If you're watching ZEE5 using a Streaming
Media Device – such as Amazon Fire TV Stick, Jio Set Top Box, Airtel Xstream
Box, Tata Sky Binge+, etc. – you need to mention the Streaming Media Device
We’ll be glad to look into it for you.
I need help with audio
Having more information will only help us serve you better. Please select the option below that best matches your query. I can't hear any sound while playing a video Audio is playing in a different language than selected I want to change my audio ...
Changing the audio language of a video - Website
To change the audio language of a video on the Website, follow the steps below: 1. While viewing a video, hover your cursor over the video 2. Click on the "Settings" (Cog) icon at the bottom right of the video 3. Tap the "Audio track" option 4. ...
Changing the audio language of a video - Android / iOS App
To change the audio language of a video on the Android / iOS App, follow the steps below: 1. While viewing a video, click on the video to bring up the video options 2. Tap the "3 dots" on the top right of the video 3. Tap the "Audio language" button ...
How can I change the audio language of the video I'm watching?
You can change the Audio language of a video you're watching, if the video is multi-lingual audio enabled. To check if the video is multi-lingual audio enabled, follow the steps below: 1. On any video page, scroll down to "Audio languages" 2. ...
Changing the audio language of a video - Smart TV's / Media Streaming Devices
To change the audio language of a video on Smart TV's / Media Streaming Devices, follow the steps below: If you're using an Android TV / Amazon Fire TV Stick / Xiaomi TV: 1. While watching a video, tap any arrow key on your remote, or the pause ...
How can I delete / log out a registered device?
To remove the devices attached to your account: Once you reach your device limit depending on the subscription plan you're on, you'll see a pop up on the newest device when you try to play a video, "Your device limit is reached. Do you want to add ...
I purchased a subscription/ZEEPLEX rental, but it’s not working
Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...
Registering with ZEE5
Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...
How do I watch ZEE5 on my television?
You can watch ZEE5 on your television either by using a SMART TV, a Streaming Media Device or a Set Top Box. To know how to watch ZEE5 on your television follow the steps below: Switch on your SMART TV. Go to your Smart Home / Hub on your TV. Search ...
How do I authenticate my device?
Looking to login to ZEE5 on your television or authenticate your device? Watch the the tutorial video or follow the steps shared below: Click on the Login or Register button on the ZEE5 welcome page. Login / Register with ZEE5 by using the ZEE5 app ...