I can't hear any sound in a specific video

I can't hear any sound in a specific video

Try following the steps given below, in order, basis the platform you’re using to watch ZEE5.

On the Mobile App

  1. Close the app and try again.
  2. Update the app.

On the Website

  1. Play the specific video in a new tab.
  2. Use another web browser to play the video.

On the Smart TV/Media Streaming Device

  1. Close the app and try again.
  2. Update the app.
If you are still facing an issue, please reach out to us by clicking the ‘Write to us’ link given at the bottom of the page – along with the following information:
  1. Name of the video you're unable to play
  2. Your device name
  3. Your device model (or model number in case of Smart TV)
(If you're watching ZEE5 using a Streaming Media Device – such as Amazon Fire TV Stick, Jio Set Top Box, Airtel Xstream Box, Tata Sky Binge+, etc. – you need to mention the Streaming Media Device Name only.)

We’ll be glad to look into it for you.

    • Related Articles

    • I can't hear any sound while playing a video

      Can you check if the volume level of your device has gone down? If it hasn't, let’s try identifying when this issue occurs:  When I play a Specific Video When I play any video

    • I can't hear any sound in any video

      Try following the steps given below, in order, basis the platform you’re using to watch ZEE5. On the Mobile App Close the app and try again. Update the app. Clear the App Cache and Data. Uninstall and Reinstall the app. On the Website Close the Web ...

    • A specific video keeps buffering

      If you're still facing buffering issues, this would most likely point to your internet connection. Try following the steps given below, in order, basis the platform you’re using to watch ZEE5. On the Mobile App Check your Internet speed on ...

    • The video quality is poor when I play a specific video

      Try following the steps given below, in order, basis the platform you’re using to watch ZEE5. On the Mobile App Close the app and try again. Update the app. On the Website Play the specific video in a new tab. Use another web browser to play the ...

    • Video keeps buffering

      This issue typically points to a weak Internet connection. Change your Video Quality setting to Auto . The video quality would adapt to the speed of your Internet connection to reduce buffering. If you’re still facing an issue after following the ...

    • Popular Articles

    • How can I delete / log out a registered device?

      To remove the devices attached to your account: Once you reach your device limit depending on the subscription plan you're on, you'll see a pop up on the newest device when you try to play a video, "Your device limit is reached. Do you want to add ...

    • I purchased a subscription/ZEEPLEX rental, but it’s not working

      Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...

    • Registering with ZEE5

      Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...

    • How do I watch ZEE5 on my television?

      You can watch ZEE5 on your television either by using a SMART TV, a Streaming Media Device or a Set Top Box. To know how to watch ZEE5 on your television follow the steps below: Switch on your SMART TV. Go to your Smart Home / Hub on your TV. Search ...

    • Content Grievance Redressal as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

      For any complaints with respect to any Content available on ZEE5, please write to us at grievanceredressal@zee5.com with details of the objectionable content and your details including your name and mobile number and such other details as may be ...