I can't hear any sound in any video

I can't hear any sound in any video

Try following the steps given below, in order, basis the platform you’re using to watch ZEE5.

On the Mobile App

  1. Close the app and try again.
  2. Update the app.
  3. Clear the App Cache and Data.
  4. Uninstall and Reinstall the app.

On the Website

  1. Close the Web Browser tab and try playing a video in a new tab.
  2. Clear the Web Browser Cache and Data.
  3. Try another Web Browser.
  4. Update your Web Browser.
  5. Restart your device.

On the Smart TV/Media Streaming Device

  1. Close the app and try again.
  2. Update the app.
  3. Clear the App Cache and Data.
  4. Uninstall and Reinstall the app.

If you are still facing an issue, please reach out to us by clicking the ‘Write to us’ link given at the bottom of the page – along with the following information:

  1. Your device name
  2. Your device model (or model number in case of Smart TV)
  3. Your Internet speed

(If you're watching ZEE5 using a Streaming Media Device – such as Amazon Fire TV Stick, Jio Set Top Box, Airtel Xstream Box, Tata Sky Binge+, etc. – you need to mention the Streaming Media Device Name only.)

We’ll be glad to look into it for you.


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