Content Grievance Redressal as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

Content Grievance Redressal as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

For any complaints with respect to any Content available on ZEE5, please write to us at grievanceredressal@zee5.com with details of the objectionable content and your details including your name and mobile number and such other details as may be requested by us. Based on the complaint raised, we will take reasonable measures to resolve the issue as per the applicable laws in the territory and take a final decision on every complaint received by us within 15 days from the date of receipt of the complaint. 
 
You hereby expressly agree that ZEEL makes no representations that any complaint raised by you will be resolved to your satisfaction.

Grievance Redressal Officer



    • Related Articles

    • Video not playing error due to DRM/Protected Content

      Digital Rights Management (DRM) DRM is a software that controls the playback of copyrighted content. It aims to protect digital content from piracy. You can watch DRM protected content if you have a device that supports DRM. If your device does not ...
    • Sprite Friday Release Offers - How to redeem coupon code at ZEE5

      Offer Details: Buy a bottle of sprite and get a chance to win various offers for ZEE5 subscription. 1 Year Premium Pack 3 Months Premium Pack 2 Day ZEE5 Premium Pass 10% discount applicable on 1 Year Premium Pack 15% discount applicable on 1 Year ...
    • How can I change my content language preferences?

      To change your display or content language on ZEE5, follow the steps basis the platform you're on: The Mobile App To change your content language on the Mobile app, follow the steps below: Tap the hamburger menu  on the homepage of the mobile app. ...
    • I want to change my content language preference

      You can definitely do that. Follow the steps given below, in order, basis the platform you’re using to watch ZEE5. On the Mobile App Tap More on the bottom right corner of the screen. Tap Settings. Under Language, tap Content Language. Select your ...
    • My prepaid / promo / discount code is not working

      If you are facing trouble with applying a code, please check the following: Our prepaid/discount codes are alpha numeric and case sensitive. Please read your code carefully while entering.  Example: Capital letter "l" for "Ice", may be mistaken for ...
    • Popular Articles

    • How can I delete / log out a registered device?

      To remove the devices attached to your account: Once you reach your device limit depending on the subscription plan you're on, you'll see a pop up on the newest device when you try to play a video, "Your device limit is reached. Do you want to add ...
    • I purchased a subscription/ZEEPLEX rental, but it’s not working

      Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...
    • Registering with ZEE5

      Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...
    • How do I watch ZEE5 on my television?

      You can watch ZEE5 on your television either by using a SMART TV, a Streaming Media Device or a Set Top Box. To know how to watch ZEE5 on your television follow the steps below: Switch on your SMART TV. Go to your Smart Home / Hub on your TV. Search ...
    • Content Grievance Redressal as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

      For any complaints with respect to any Content available on ZEE5, please write to us at grievanceredressal@zee5.com with details of the objectionable content and your details including your name and mobile number and such other details as may be ...