Video not playing error due to DRM/Protected Content

Video not playing error due to DRM/Protected Content

Digital Rights Management (DRM)

DRM is a software that controls the playback of copyrighted content. It aims to protect digital content from piracy.
You can watch DRM protected content if you have a device that supports DRM.

If your device does not support DRM, you could face video viewing issues while watching DRM protected content.

If you’re watching on an Android phone
You can download the DRM Info app on the Google Play Store to check whether your phone is capable of playing DRM content.
Click here to download the app. Then, follow the steps given below:
  1. Open the DRM Info app on your Android mobile phone.
  2. Check the field marked Security Level .
  3. If Widevine Security Level is L2, L3 or device is rooted – Your device might face issues playing protected content.

What can you do?

Sometimes, a simple solution could fix the problem.

Try the steps given in the following articles, basis the platform you’re using:

Note: FRIENDS: The Reunion will not play on Sony CEB, Vidaa, Netrange, Zeasn, and Vewd sicne these platforms do not support DRM/ Protected Content.

Need more help?

If the content is still not playing on that device, try watching from another device.

If you don’t have another mobile device, a Smart TV or a Media Streaming device, you can watch on the ZEE5 website using your desktop or mobile browser.

If you need more help, please reach out to us by clicking the ‘Write to us’ link given at the bottom of the page (include the details given below). These details will help us to investigate your query faster.
  1. Device model
  2. OS version
  3. Zee5 App version
  4. Exact issue / error message you get when you try to play the content

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