Downloading a video is slow
This may be due to an unstable internet
connection or a congested network, due to multiple people/devices being connected
to the same network at a time.
To speed up your downloads, please ensure
you have a stable and fast internet connection.
You can perform a speed test by
to check your
How can I change my default video quality when downloading a video?
To change your default video quality when downloading a video, follow the steps by selecting the platform you're viewing ZEE5 on: Changing your default download video quality - Android App Changing your default download video quality - iOS App
Video Quality is poor
This can happen when the Video Quality setting has been set to 'Low', or 'Auto'. If on 'Auto', the Video Quality automatically adjusts basis the speed of your Internet connection. Having a slow internet speed in 'Auto' setting, would reduce the ...
How can I download a video?
Most of our content on ZEE5 can be downloaded to your device so you can watch them later. This feature is currently available on our Android and iOS app only. To download a video, follow the steps below: 1. Log in to your account (You need to be ...
Changing your default download video quality - iOS App
To change your default video quality when downloading a video on the iOS App, follow the steps below: 1. Tap on "More" at the bottom right corner of the screen. 2. Tap on "Settings" under "Language & Settings" section. 3. Under "Downloaded videos" ...
The downloaded video has no audio
Can you check if the volume level of your device has gone down? If it hasn't, follow the steps below to resolve the issue: Close the app and try again. Update the ZEE5 App. Try re-downloading and playing the same video. If you are still facing an ...
How can I delete / log out a registered device, I get device limit reached error
To remove the devices attached to your account: Once you reach your device limit depending on the subscription plan you're on, you'll see a pop up on the newest device when you try to play a video, "Your device limit is reached. Do you want to add ...
Content Redressal Mechanism as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
CONTENT COMPLAINT If you wish to register any complaint in respect of any content available on ZEE5, kindly register the complaint at https://www.zee.com/content-grievance-redressal/ by providing the below mandatory information, in order to take ...
I purchased a subscription/ZEEPLEX rental, but it’s not working
Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...
Registering with ZEE5
Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...
How do I watch ZEE5 on my television?
You can watch ZEE5 on your television either by using a SMART TV, a Streaming Media Device or a Set Top Box. To know how to watch ZEE5 on your television follow the steps below: Switch on your SMART TV. Go to your Smart Home / Hub on your TV. Search ...