DRM issue on the Android phone

DRM issue on the Android phone

Read on to learn about some tips to manage these issues on your Android phone.

First of all, check if you are on the latest app version. Visit How can I enable automatic updates for the ZEE5 app? 

Check if you have any system update pending

Sometimes companies issue an OTA / system update which fixes the issue.
  1. Go to Settings.
  2. Tap on About Phone or System.
  3. Tap on System updates.
  4. If there is an update pending, start the update.
Then, restart your app & try playing the content again.

Check the date & time settings on your phone

  1. Go to Settings.
  2. Tap on System.
  3. Set Time Zone to Auto or select Use network-provided time.
Then, restart your app & try playing the content again.

Clear your cache

  1. Go to Apps & Notifications.
  2. In the list of apps, tap ZEE5.
  3. Tap on Storage and cache.
  4. Tap Clear Cache.
  5. You will be asked for confirmation. Tap on Ok.
Then, restart your app & try playing the content again.

If you’ve tried all of the above, and the content is still not playing:
  1. Restart your device and try playing the content again.
  2. Try watching on the ZEE5 website or your Smart TV.
If you need more help, please reach out to us by clicking the ‘Write to us’ link given at the bottom of the page (include the details given below). These details will help us to investigate your query faster.
  1. Device model
  2. OS version
  3. Zee5 App version
  4. Exact issue / error message you get when you try to play the content


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