DRM issue on the Apple iPhone/iPad
If the content is still not playing on that device, try watching from another device – another mobile device, a Smart TV or a Media Streaming device. You can also watch on the ZEE5 website using the Safari browser in your MacBook or Apple iPhone.
If you need more help, please reach out to us by clicking the ‘Write to us’ link given at the bottom of the page (include the details given below). These details will help us to investigate your query faster.
- Device model
- OS version
- Zee5 App version
- Exact issue / error message you get when you try to play the content
Video not playing error due to DRM/Protected Content
Digital Rights Management (DRM) DRM is a software that controls the playback of copyrighted content. It aims to protect digital content from piracy. You can watch DRM protected content if you have a device that supports DRM. If your device does not ...
DRM Issue on the Smart TV
This is generally how an error due to DRM issue is displayed on a Smart TV: If the content is not playing on your Smart TV, try watching on the ZEE5 website using your desktop or mobile browser. You can also try watching on the ZEE5 mobile app. If ...
DRM issue on the Android phone
Read on to learn about some tips to manage these issues on your Android phone. First of all, check if you are on the latest app version. Visit How can I enable automatic updates for the ZEE5 app? Check if you have any system update pending Sometimes ...
Cancelling auto-renewal on your ZEE5 subscription purchased using Apple iTunes
To cancel auto-renewal your ZEE5 subscription purchased using Apple iTunes, follow the steps below: Go to Settings on your iPhone. Tap on your Apple ID . Tap on Subscriptions and look for the ZEE5 subscription you want to cancel . Tap on Cancel ...
How can I enable automatic updates for the ZEE5 app?
Ensuring you’re on the latest version of the ZEE5 App helps to ensure you’re receiving the latest updates and features from ZEE5. The easiest way to do so is to ensure you have automatic updates enabled on your device. To enable automatic updates, ...
How can I delete / log out a registered device, I get device limit reached error
To remove the devices attached to your account: Once you reach your device limit depending on the subscription plan you're on, you'll see a pop up on the newest device when you try to play a video, "Your device limit is reached. Do you want to add ...
Content Redressal Mechanism as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
CONTENT COMPLAINT If you wish to register any complaint in respect of any content available on ZEE5, kindly register the complaint at https://www.zee.com/content-grievance-redressal/ by providing the below mandatory information, in order to take ...
Registering with ZEE5
Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...
I purchased a subscription/ZEEPLEX rental, but it’s not working
Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...
How do I watch ZEE5 on my television?
You can watch ZEE5 on your television either by using a SMART TV, a Streaming Media Device or a Set Top Box. To know how to watch ZEE5 on your television follow the steps below: Switch on your SMART TV. Go to your Smart Home / Hub on your TV. Search ...