DRM issue on the Apple iPhone/iPad
If the content is still not playing on that device, try watching from another device – another mobile device, a Smart TV or a Media Streaming device. You can also watch on the ZEE5 website using the Safari browser in your MacBook or Apple iPhone.
If you need more help, please reach out to us by clicking the ‘Write to us’ link given at the bottom of the page (include the details given below). These details will help us to investigate your query faster.
- Device model
- OS version
- Zee5 App version
- Exact issue / error message you get when you try to play the content
Video not playing error due to DRM/Protected Content
Digital Rights Management (DRM) DRM is a software that controls the playback of copyrighted content. It aims to protect digital content from piracy. You can watch DRM protected content if you have a device that supports DRM. If your device does not ...
DRM Issue on the Smart TV
This is generally how an error due to DRM issue is displayed on a Smart TV: If the content is not playing on your Smart TV, try watching on the ZEE5 website using your desktop or mobile browser. You can also try watching on the ZEE5 mobile app. If ...
DRM issue on the Android phone
Read on to learn about some tips to manage these issues on your Android phone. First of all, check if you are on the latest app version. Visit How can I enable automatic updates for the ZEE5 app? Check if you have any system update pending Sometimes ...
Cancelling auto-renewal on your ZEE5 subscription purchased using Apple iTunes
To cancel auto-renewal your ZEE5 subscription purchased using Apple iTunes, follow the steps below: Go to Settings on your iPhone. Tap on your Apple ID . Tap on Subscriptions and look for the ZEE5 subscription you want to cancel . Tap on Cancel ...
I am unable to watch Premium videos
We will do our best to provide the most effective solution available to resolve your issue, so that you can go back to watching your favourite ZEE5 Premium movies & TV shows as soon as possible. What issue are you facing? Premium videos are not ...
How can I delete / log out a registered device?
To remove the devices attached to your account: Once you reach your device limit depending on the subscription plan you're on, you'll see a pop up on the newest device when you try to play a video, "Your device limit is reached. Do you want to add ...
I purchased a subscription/ZEEPLEX rental, but it’s not working
Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...
Registering with ZEE5
Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...
How do I watch ZEE5 on my television?
You can watch ZEE5 on your television either by using a SMART TV, a Streaming Media Device or a Set Top Box. To know how to watch ZEE5 on your television follow the steps below: Switch on your SMART TV. Go to your Smart Home / Hub on your TV. Search ...
How do I authenticate my device?
Looking to login to ZEE5 on your television or authenticate your device? Watch the the tutorial video or follow the steps shared below: Click on the Login or Register button on the ZEE5 welcome page. Login / Register with ZEE5 by using the ZEE5 app ...