DRM Issue on the Smart TV

DRM Issue on the Smart TV

This is generally how an error due to DRM issue is displayed on a Smart TV:



If the content is not playing on your Smart TV, try watching on the ZEE5 website using your desktop or mobile browser. You can also try watching on the ZEE5 mobile app.

If you need more help, please reach out to us by clicking the ‘Write to us’ link given at the bottom of the page (include the details given below)These details will help us to investigate your query faster.
  1. Device model
  2. OS version
  3. Zee5 App version
  4. Exact issue / error message you get when you try to play the content


    • Related Articles

    • DRM issue on the Android phone

      Read on to learn about some tips to manage these issues on your Android phone. First of all, check if you are on the latest app version. Visit How can I enable automatic updates for the ZEE5 app?  Check if you have any system update pending Sometimes ...
    • DRM issue on the Apple iPhone/iPad

      First of all, check if you are on the latest app version. Visit How can I enable automatic updates for the ZEE5 app? If the content is still not playing on that device, try watching from another device – another mobile device, a Smart TV or a Media ...
    • Video not playing error due to DRM/Protected Content

      Digital Rights Management (DRM) DRM is a software that controls the playback of copyrighted content. It aims to protect digital content from piracy. You can watch DRM protected content if you have a device that supports DRM. If your device does not ...
    • How can I watch ZEE5 on my Samsung Smart TV?

      To know how you can watch ZEE5 on your Samsung Smart TV, watch this video: Unable to watch the above videos? Just follow the steps given below: Open the ZEE5 App on the Samsung Smart TV  Click on START YOUR FREE TRIAL .  You will now have to sign up. ...
    • How can I watch ZEE5 on my LG Smart TV?

      To know how you can watch ZEE5 on your LG Smart TV, watch this video: Unable to watch the above videos? Just follow the steps given below: Open the ZEE5 App on the LG Smart TV  Click on START YOUR FREE TRIAL .  You will now have to sign up. Please ...