The error appears when I play any free video

The error appears when I play any free video

You could be facing a device or account related issue.

Try following the steps given below, in order, basis the platform you’re using to watch ZEE5.

On the Mobile App

  1. Close the ZEE5 App and open it again.
  2. Update the ZEE5 App (Ensure that the App is set to Auto Update).
  3. Restart your phone.
  4. Clear the ZEE5 App’s cache & data.
  5. Uninstall and reinstall the ZEE5 App.
  6. Check your Internet speed on www.speedtest.net. Ensure you have a minimum download speed of 1 Mbps. We recommend having a download speed of 5 Mbps for a smoother experience.

On the Website

  1. Close the web browser tab and open it again.
  2. Try another web browser.
  3. Restart your device.
  4. Clear the web browser cookies, cache & site data.
  5. Update your web browser.
  6. Check your Internet speed on www.speedtest.net. Ensure you have a minimum download speed of 1 Mbps. We recommend having a download speed of 5 Mbps for a smoother experience.

On the Smart TV/Media Streaming Device

  1. Close the ZEE5 App and open it again.
  2. Update the ZEE5 App (Ensure that the App is set to Auto Update).
  3. Restart your device.
  4. Clear the ZEE5 App cache & data.
  5. Uninstall and reinstall the ZEE5 App.
  6. Check your Internet speed on www.speedtest.net. You can do it on your mobile phone or desktop that is connected to the same network. Ensure you have a minimum download speed of 1 Mbps. We recommend having a download speed of 5 Mbps for a smoother experience.

If you are still facing an issue, please reach out to us by clicking the ‘Write to us’ link given at the bottom of the page – along with the following information:

  1. Your device name
  2. Your device model (or model number in case of Smart TV)
  3. Your Internet speed

(If you're watching ZEE5 using a Streaming Media Device – such as Amazon Fire TV Stick, Jio Set Top Box, Airtel Xstream Box, Tata Sky Binge+, etc. – you need to mention the Streaming Media Device Name only.)

We’ll be glad to look into it for you.



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