The error appears when I play any Premium video
You could be facing a device or account
related issue.
Try following the steps given below, in
order, basis the platform you’re using to watch ZEE5.
On the Mobile App
Close the ZEE5 App and open it again.
Restart your phone.
Clear the ZEE5 App’s cache
& data.
Uninstall and reinstall the ZEE5
App.
Check your Internet speed on www.speedtest.net. Ensure you have a
minimum download speed of 1 Mbps. We recommend having a download speed of 5
Mbps for a smoother experience.
On the Website
Close the web browser tab and open
it again.
Try another web browser.
Restart your device.
Clear the web browser cookies,
cache & site data.
Update your web browser.
Check your Internet speed on www.speedtest.net. Ensure you have a
minimum download speed of 1 Mbps. We recommend having a download speed of 5
Mbps for a smoother experience.
Close the ZEE5 App and open it again.
Restart your device.
Clear the ZEE5 App cache &
data.
Uninstall and reinstall the
ZEE5 App.
Check your Internet speed on www.speedtest.net. You can do it on your
mobile phone or desktop that is connected to the same network. Ensure you have
a minimum download speed of 1 Mbps. We recommend having a download speed of 5
Mbps for a smoother experience.
If you are still facing an issue, please reach
out to us by clicking the ‘Write to us’ link given at the bottom of the page – along
with the following information:
Your device name
Your device model (or model
number in case of Smart TV)
Your Internet speed
(If you're watching ZEE5 using a Streaming
Media Device – such as Amazon Fire TV Stick, Jio Set Top Box, Airtel Xstream
Box, Tata Sky Binge+, etc. – you need to mention the Streaming Media Device
Name only.)
We’ll be glad to look into it for you.
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