The error appears when I play a specific Premium video

The error appears when I play a specific Premium video

Such issues usually get resolved by restarting the app or device.

Try following the steps given below, in order, basis the platform you’re using to watch ZEE5.

On the Mobile App

  1. Close the App and open it again.
  2. Restart your phone.

On the Website

  1. Refresh the page.
  2. Try another web browser.

On the Smart TV/Media Streaming Device

  1. Close the App and open it again.
  2. Restart your device.
If you are still facing an issue, please reach out to us by clicking the ‘Write to us’ link given at the bottom of the page – along with the following information:
  1. Name of the video you're unable to play
  2.  Your device name
  3. Your device model (or model number in case of Smart TV)
(If you're watching ZEE5 using a Streaming Media Device – such as Amazon Fire TV Stick, Jio Set Top Box, Airtel Xstream Box, Tata Sky Binge+, etc. – you need to mention the Streaming Media Device Name only.)

We’ll be glad to look into it for you.

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