The error appears when I play a specific Premium video
Such issues usually get resolved by
restarting the app or device.
Try following the steps given below, in
order, basis the platform you’re using to watch ZEE5.
On the Mobile App
Close the App and open it again.
Restart your phone.
On the Website
Refresh the page.
Try another web browser.
Close the App and open it again.
Restart your device.
If you are still facing an issue, please reach
out to us by clicking the ‘Write to us’ link given at the bottom of the page – along
with the following information:
Name of the video you're unable
to play
Your device name
Your device model (or model
number in case of Smart TV)
(If you're watching ZEE5 using a Streaming
Media Device – such as Amazon Fire TV Stick, Jio Set Top Box, Airtel Xstream
Box, Tata Sky Binge+, etc. – you need to mention the Streaming Media Device
Name only.)
We’ll be glad to look into it for you.
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