I get the error "Something went wrong" while playing free videos

I get the error "Something went wrong" while playing free videos

We’re sorry that you’re not able to experience the best of ZEE5. We’ll do our best to help you out. 

When do you see this error message? 




    • Related Articles

    • Free videos are not playing

      Don’t worry, we’ll help you sort this out. Do you see any of the below error messages while playing the videos? I get an error: Something went wrong I get an error: Trying for Fallback I get an error: No playable source found for entry I'm seeing a ...
    • Premium videos are not playing

      Have you purchased a   Premium  subscription?  If  not, click here to view subscription offerings for your country. If you need more information, see Premium Subscription Plans. If you have purchased a subscription, and are still not able to watch  ...
    • I get the error "Something went wrong" while playing Premium videos

      We’re sorry that you’re not able to experience the best of ZEE5. We’ll do our best to help you out. ​ When do you see this error message?  It appears intermittently When I play a Specific Premium Video When I play Any Premium Video
    • I get an error: Something went wrong

      We’re sorry that you’re not able to experience the best of ZEE5. We’ll do our best to help you out. When do you see this error message? It happens intermittently When I play a Specific Video When I play Any Video
    • I get the error "Something went wrong" while playing Premium Live TV Channels

      We’re sorry that you’re not able to experience the best of ZEE5. We’ll do our best to help you out. When do you see this error message? It happens intermittently When I play Any Premium Live TV Channel
    • Popular Articles

    • How can I delete / log out a registered device?

      To remove the devices attached to your account: Once you reach your device limit depending on the subscription plan you're on, you'll see a pop up on the newest device when you try to play a video, "Your device limit is reached. Do you want to add ...
    • I purchased a subscription/ZEEPLEX rental, but it’s not working

      Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...
    • Registering with ZEE5

      Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...
    • How do I watch ZEE5 on my television?

      You can watch ZEE5 on your television either by using a SMART TV, a Streaming Media Device or a Set Top Box. To know how to watch ZEE5 on your television follow the steps below: Switch on your SMART TV. Go to your Smart Home / Hub on your TV. Search ...
    • How do I authenticate my device?

      Looking to login to ZEE5 on your television or authenticate your device? Watch the the tutorial video or follow the steps shared below: Click on the Login or Register button on the ZEE5 welcome page.  Login / Register with ZEE5 by using the ZEE5 app ...