I get the error "Something went wrong" while playing Premium videos

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• Premium videos are not playing

  Have you purchased a   Premium  subscription?  If  not, click here to view subscription offerings for your country. If you need more information, see Premium Subscription Plans. If you have purchased a subscription, and are still not able to watch  ...

• Free videos are not playing

  Don’t worry, we’ll help you sort this out. Do you see any of the below error messages while playing the videos? I get an error: Something went wrong I get an error: Trying for Fallback I get an error: No playable source found for entry I'm seeing a ...

• I get the error "Something went wrong" while playing Premium Live TV Channels

  We’re sorry that you’re not able to experience the best of ZEE5. We’ll do our best to help you out. When do you see this error message? It happens intermittently When I play Any Premium Live TV Channel

• I get the error "Something went wrong" while playing free videos

  We’re sorry that you’re not able to experience the best of ZEE5. We’ll do our best to help you out.  When do you see this error message?  It appears intermittently When I play a Specific Video When I play Any Video

• I am unable to watch Premium videos

  We will do our best to provide the most effective solution available to resolve your issue, so that you can go back to watching your favourite ZEE5  Premium movies & TV shows as soon as possible. We have enlisted some common issues, please select the ...

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• Content Redressal Mechanism as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

  CONTENT COMPLAINT If you wish to register any complaint in respect of any content available on ZEE5, kindly register the complaint at https://www.zee.com/content-grievance-redressal/ by providing the below mandatory information, in order to take ...

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• How do I watch ZEE5 on my television?

  You can watch ZEE5 on your television either by using a SMART TV, a Streaming Media Device or a Set Top Box. To know how to watch ZEE5 on your television follow the steps below: Switch on your SMART TV. Go to your Smart Home / Hub on your TV. Search ...