I get the error "Trying for Fallback" while playing Premium videos
We’re sorry that you’re not able to
experience the best of ZEE5. We’ll do our best to help you out.
When do you see this error message?
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Premium videos are not playing
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I am unable to watch Premium videos
We will do our best to provide the most effective solution available to resolve your issue, so that you can go back to watching your favourite ZEE5 Premium movies & TV shows as soon as possible. We have enlisted some common issues, please select the ...
Free videos are not playing
Don’t worry, we’ll help you sort this out. Do you see any of the below error messages while playing the videos? I get an error: Something went wrong I get an error: Trying for Fallback I get an error: No playable source found for entry I'm seeing a ...
I get the error "Trying for Fallback" while playing Premium Live TV channels
We’re sorry that you’re not able to experience the best of ZEE5. We’ll do our best to help you out. When do you see this error message? It happens intermittently When I play Any Premium Video
I get the error "Trying for Fallback" while playing free videos
We’re sorry that you’re not able to experience the best of ZEE5. We’ll do our best to help you out. When do you see this error message? It appears intermittently When I play a Specific Video When I play Any Video
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