I get the error "Trying for Fallback" while playing Premium videos
We’re sorry that you’re not able to
experience the best of ZEE5. We’ll do our best to help you out.
When do you see this error message?
Premium videos are not playing
Have you purchased a Premium subscription? If not, click here to view subscription offerings for your country. If you need more information, see Premium Subscription Plans. If you have purchased a subscription, and are still not able to watch ...
I am unable to watch Premium videos
We will do our best to provide the most effective solution available to resolve your issue, so that you can go back to watching your favourite ZEE5 Premium movies & TV shows as soon as possible. We have enlisted some common issues, please select the ...
Free videos are not playing
Don’t worry, we’ll help you sort this out. Do you see any of the below error messages while playing the videos? I get an error: Something went wrong I get an error: Trying for Fallback I get an error: No playable source found for entry I'm seeing a ...
I get the error "Trying for Fallback" while playing Premium Live TV channels
We’re sorry that you’re not able to experience the best of ZEE5. We’ll do our best to help you out. When do you see this error message? It happens intermittently When I play Any Premium Video
I get the error "Trying for Fallback" while playing free videos
We’re sorry that you’re not able to experience the best of ZEE5. We’ll do our best to help you out. When do you see this error message? It appears intermittently When I play a Specific Video When I play Any Video
How can I delete / log out a registered device, I get device limit reached error
To remove the devices attached to your account: Once you reach your device limit depending on the subscription plan you're on, you'll see a pop up on the newest device when you try to play a video, "Your device limit is reached. Do you want to add ...
Content Redressal Mechanism as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
CONTENT COMPLAINT If you wish to register any complaint in respect of any content available on ZEE5, kindly register the complaint with our grievance officer Ms.Urvashi Singh at email@example.com by providing the below mandatory information, ...
I purchased a subscription/ZEEPLEX rental, but it’s not working
Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...
Registering with ZEE5
Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...
How do I watch ZEE5 on my television?
You can watch ZEE5 on your television either by using a SMART TV, a Streaming Media Device or a Set Top Box. To know how to watch ZEE5 on your television follow the steps below: Switch on your SMART TV. Go to your Smart Home / Hub on your TV. Search ...