Free videos are not playing

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• I am unable to watch Premium videos

  We will do our best to provide the most effective solution available to resolve your issue, so that you can go back to watching your favourite ZEE5  Premium movies & TV shows as soon as possible. We have enlisted some common issues, please select the ...

• Premium videos are not playing

  Have you purchased a   Premium  subscription?  If  not, click here to view subscription offerings for your country. If you need more information, see Premium Subscription Plans. If you have purchased a subscription, and are still not able to watch  ...

• I get the error "Trying for Fallback" while playing free videos

  We’re sorry that you’re not able to experience the best of ZEE5. We’ll do our best to help you out. When do you see this error message? It appears intermittently  When I play a Specific Video When I play Any Video

• I get the error "Something went wrong" while playing free videos

  We’re sorry that you’re not able to experience the best of ZEE5. We’ll do our best to help you out.  When do you see this error message?  It appears intermittently When I play a Specific Video When I play Any Video

• The error appears intermittently while playing Premium videos

  This usually happens when the Internet connection is weak. Try following the steps given below, in order, basis the platform you’re using to watch ZEE5. On the Mobile App Check your Internet speed on www.speedtest.net. Ensure you have a minimum ...

• Popular Articles

• How can I delete / log out a registered device, I get device limit reached error

  To remove the devices attached to your account: Once you reach your device limit depending on the subscription plan you're on, you'll see a pop up on the newest device when you try to play a video, "Your device limit is reached. Do you want to add ...

• Content Redressal Mechanism as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

  CONTENT COMPLAINT If you wish to register any complaint in respect of any content available on ZEE5, kindly register the complaint at https://www.zee.com/content-grievance-redressal/ by providing the below mandatory information, in order to take ...

• Registering with ZEE5

  Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...

• I purchased a subscription/ZEEPLEX rental, but it’s not working

  Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...

• How do I watch ZEE5 on my television?

  You can watch ZEE5 on your television either by using a SMART TV, a Streaming Media Device or a Set Top Box. To know how to watch ZEE5 on your television follow the steps below: Switch on your SMART TV. Go to your Smart Home / Hub on your TV. Search ...