How do I cancel auto-renewal of my subscription?
To cancel your auto-renewal subscription with ZEE5, click the following that applies to you:
Note: If you are on a one-time subscription plan, y our subscription will automatically end on the last day of your subscription validity. Your subscription will not be renewed, and you will not be charged.
Cancelling auto-renewal on your ZEE5 subscription purchased using Google Play
To cancel auto-renewal on your ZEE5 subscription purchased using Google Play, follow the steps below: Go to the Google Play Store . Tap on hamburger menu on the top left. Select Subscriptions. Tap ZEE5 Subscription. Tap Cancel. Your subscription ...
My auto-renewal subscription has expired
Your auto-renewal might have expired due to ZEE5's compliance with the RBI's guidelines on Auto-renewal Payments. The Reserve Bank of India (RBI) has stated that banks, card networks and online merchants need to comply with new rules on additional ...
Cancelling auto-renewal on your ZEE5 subscription purchased using Apple iTunes
To cancel auto-renewal your ZEE5 subscription purchased using Apple iTunes, follow the steps below: Go to Settings on your iPhone. Tap on your Apple ID . Tap on Subscriptions and look for the ZEE5 subscription you want to cancel . Tap on Cancel ...
Cancelling auto-renewal on your ZEE5 subscription purchased using Amazon IAP
If you've purchased your ZEE5 Subscription through the Amazon Fire Stick, using Amazon In-App Purchase (IAP) as the payment method, you'll need to cancel your ZEE5 Subscription through Amazon. Click here to manage your Amazon Subscriptions If the ...
Managing your Subscription
Need help managing your subscription? We've got you covered. Upgrading your Subscription How do I view my subscription information? How do I cancel auto-renewal of my subscription? How do I update my Payment information? How do I see my ZEE5 billing ...
How can I delete / log out a registered device, I get device limit reached error
To remove the devices attached to your account: Once you reach your device limit depending on the subscription plan you're on, you'll see a pop up on the newest device when you try to play a video, "Your device limit is reached. Do you want to add ...
Content Redressal Mechanism as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
CONTENT COMPLAINT If you wish to register any complaint in respect of any content available on ZEE5, kindly register the complaint at https://www.zee.com/content-grievance-redressal/ by providing the below mandatory information, in order to take ...
I purchased a subscription/ZEEPLEX rental, but it’s not working
Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...
Registering with ZEE5
Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...
How do I watch ZEE5 on my television?
You can watch ZEE5 on your television either by using a SMART TV, a Streaming Media Device or a Set Top Box. To know how to watch ZEE5 on your television follow the steps below: Switch on your SMART TV. Go to your Smart Home / Hub on your TV. Search ...