How do I download a video?
To download a video, please follow the steps
Log in to your account (You need to
be logged in to be able to download a video)
On the video page, tap the ‘Download’ button
just below the video.
Choose the quality of the video you want
to download. You can also make this your default setting by unchecking the
option 'Always ask quality for every download'. This will disable the
prompt to choose a quality each time you download a video.
Subtitles are currently not available for
If you are a registered user without
a subscription plan: downloads will remain active for 48 hours. After that, the
downloads will expire. You would then need to re-download the video (once expired).
If you are an Premium customer: Downloads
will remain active till your subscription end date or for 48 hours, whichever
is later. You'll need to re-download the video once expired.
As a an Premium Customer, if you go
offline (without an internet/data connection) the downloaded video will remain
active for a period of 48 hours only. Post which you will need to re-activate
the downloaded video by connecting to the internet and clicking on 'Restore
Download' on the downloaded video. This will not download the video again, but
merely renew the downloaded video license.
Certain videos are unavailable for
download. The download option will not be visible on such videos.
Changing your default download video quality - iOS App
To change your default video quality when downloading a video on the iOS App, follow the steps below: 1. Tap on "More" at the bottom right corner of the screen. 2. Tap on "Settings" under "Language & Settings" section. 3. Under "Downloaded videos" ...
How can I change my default video quality when downloading a video?
To change your default video quality when downloading a video, follow the steps by selecting the platform you're viewing ZEE5 on: Changing your default download video quality - Android App Changing your default download video quality - iOS App
How can I download a video?
Most of our content on ZEE5 can be downloaded to your device so you can watch them later. This feature is currently available on our Android and iOS app only. To download a video, follow the steps below: 1. Log in to your account (You need to be ...
How can I download the ZEE5 App?
To download the ZEE5 application for your device, follow the steps below basis the platform/device you're using: On an Android mobile phone Go to the Google Play Store on your Android mobile phone. Search for ZEE5 on the Play Store. Click on Install ...
How do I delete a downloaded video?
To delete a video, follow the steps given below: Visit the Downloads section. Click on the video you wish to delete. Click the video again. Tap Delete Download.
How can I delete / log out a registered device?
To remove the devices attached to your account: Once you reach your device limit depending on the subscription plan you're on, you'll see a pop up on the newest device when you try to play a video, "Your device limit is reached. Do you want to add ...
I purchased a subscription/ZEEPLEX rental, but it’s not working
Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...
Content Redressal Mechanism as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
CONTENT COMPLAINT If you wish to register any complaint in respect of any content available on ZEE5, kindly register the complaint with our grievance officer Ms.Urvashi Singh at firstname.lastname@example.org by providing the below mandatory information, ...
Registering with ZEE5
Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...
How do I watch ZEE5 on my television?
You can watch ZEE5 on your television either by using a SMART TV, a Streaming Media Device or a Set Top Box. To know how to watch ZEE5 on your television follow the steps below: Switch on your SMART TV. Go to your Smart Home / Hub on your TV. Search ...