How do I update my Payment information?
If you're on an auto-renewal subscription and wish to update your payment information, you'll need to cancel it and then purchase a new subscription with your updated payment details.
If you have any further queries, please reach out to us by clicking the ‘Write to us’ link given at the bottom of the page.
I want to update my profile information
You can update the following information on your profile: Mobile number Email ID Name Date of Birth Gender You can update your profile information by visiting the following link: https://www.zee5.com/myprofile. If the link doesn't work for you, you ...
I'm unable to update my profile information
If you're unable to update your profile information, you may be facing one of the issues listed below: I get an error - Email ID / Mobile already in use You may have already registered with us using the Email ID / Mobile number you're trying to ...
Where can I view my subscription information?
You can view your subscription information on the My Subscription page. Here's the information you will be able to see: Subscription Amount Subscription Duration Date of Purchase Status (you can check whether your subscription is active or not) Pack ...
I'm unable to make a payment
If you are unable to make a payment, please check the following: Please ensure that you’ve entered the right details. E.g.: If you’re paying through your Credit Card, please ensure that you have entered the right credit card number, expiry date, CVV, ...
Where can I view my ZEEPLEX rental information?
You can view your ZEEPLEX rental information on the ZEEPLEX Rentals page on the ZEE5 mobile app or ZEE5 website. Please follow the steps given below: On the Mobile App Open the ZEE5 mobile app & log in. Tap the hamburger menu on the homepage of the ...
How can I delete / log out a registered device?
To remove the devices attached to your account: Once you reach your device limit depending on the subscription plan you're on, you'll see a pop up on the newest device when you try to play a video, "Your device limit is reached. Do you want to add ...
I purchased a subscription/ZEEPLEX rental, but it’s not working
Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...
Content Redressal Mechanism as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
CONTENT COMPLAINT If you wish to register any complaint in respect of any content available on ZEE5, kindly register the complaint with our grievance officer Ms.Urvashi Singh at email@example.com by providing the below mandatory information, ...
Registering with ZEE5
Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...
How do I watch ZEE5 on my television?
You can watch ZEE5 on your television either by using a SMART TV, a Streaming Media Device or a Set Top Box. To know how to watch ZEE5 on your television follow the steps below: Switch on your SMART TV. Go to your Smart Home / Hub on your TV. Search ...