How can I change the video quality of the video I'm watching?
The video quality is set to "auto" to ensure seamless viewing experience even if there is a change in network quality.
To change your video quality, follow the steps by selecting the platform you're viewing ZEE5 on:
How can I change my default video quality when downloading a video?
To change your default video quality when downloading a video, follow the steps by selecting the platform you're viewing ZEE5 on: Changing your default download video quality - Android App Changing your default download video quality - iOS App
Changing the video quality language of a video - Smart TV's / Media Streaming Devices
To change your video quality On Smart TV's / Media Streaming Devices, follow the steps below: If you're using an Android TV / Amazon Fire TV Stick / Xiaomi TV: 1. While watching a video, tap any arrow key on your remote, or the pause button to bring ...
How can I change the audio language of the video I'm watching?
You can change the Audio language of a video you're watching, if the video is multi-lingual audio enabled. To check if the video is multi-lingual audio enabled, follow the steps below: 1. On any video page, scroll down to "Audio languages" 2. ...
I'm facing Video Quality issues
We will do our best to provide the most effective solution available to resolve your issue, so that you can go back to watching your favourite ZEE5 movies & TV shows as soon as possible. Please select the option below that best matches your query. ...
Changing the video quality of a video - Website
To change your video quality on the Website, follow the steps below: 1. While viewing a video, hover your cursor over the video 2. Click on "Settings" (Cog icon) at the bottom right of the video 3. Click on the "Quality" option 4. Select the Video ...
How can I delete / log out a registered device?
To remove the devices attached to your account: Once you reach your device limit depending on the subscription plan you're on, you'll see a pop up on the newest device when you try to play a video, "Your device limit is reached. Do you want to add ...
I purchased a subscription/ZEEPLEX rental, but it’s not working
Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...
Registering with ZEE5
Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...
How do I watch ZEE5 on my television?
You can watch ZEE5 on your television either by using a SMART TV, a Streaming Media Device or a Set Top Box. To know how to watch ZEE5 on your television follow the steps below: Switch on your SMART TV. Go to your Smart Home / Hub on your TV. Search ...
Content Grievance Redressal as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
For any complaints with respect to any Content available on ZEE5, please write to us at firstname.lastname@example.org with details of the objectionable content and your details including your name and mobile number and such other details as may be ...