I am unable to play a downloaded video

I am unable to play a downloaded video

Follow the steps below till your issue is resolved:
  1. Close the App and open it again.
  2. Restart your device.
  3. Update the ZEE5 App.
  4. Clear the App cache & data.
  5. Uninstall & reinstall the App.
If you are still facing an issue, please reach out to us by clicking the ‘Write to us’ link given at the bottom of the page – along with the following information:
  1. Your device Brand name and Model name/number
  2. Your device RAM (4/6/8 GB)
  3. Your device Platform (Android/iOS) and OS Version
  4. ZEE App version
  5. What’s the error message displayed
  6. Tell us about your issue in as much detail as possible, so we're in a better position to assist you
We’ll be glad to look into it for you. 



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