I am unable to play a downloaded video
Follow the steps below till your issue
is resolved:
Close the App and open it again.
Restart your device.
Update the ZEE5 App.
Clear the App cache & data.
Uninstall & reinstall the App.
If you are still facing an issue, please reach out to us by clicking the ‘Write to us’ link given at the bottom of the page – along with the following information:
Your device Brand name and Model
name/number
Your device RAM (4/6/8 GB)
Your device Platform (Android/iOS) and
OS Version
ZEE App version
What’s the error message displayed
Tell us about your issue in as much detail as
possible, so we're in a better position to assist you
We’ll be glad to look into it for you.
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