I am unable to watch Premium videos
We will do our best to provide the most effective solution available to resolve your issue, so that you can go back to watching your favourite ZEE5 
Premium movies & TV shows as soon as possible.
We have enlisted some common issues, please select the problem that you are facing
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Premium videos are not playing
Have you purchased a Premium subscription? If not, click here to view subscription offerings for your country. If you need more information, see Premium Subscription Plans. If you have purchased a subscription, and are still not able to watch ...Premium Live TV Channels aren't playing
Have you purchased a Premium subscription? If not, click here to view subscription offerings for your country. If you need more information, see Premium Subscription Plans. If you have purchased a subscription, and are still not able to watch ...I'm unable to play a Movie / TV Show
We will do our best to provide the most effective solution available to resolve your issue, so that you can go back to watching your favourite ZEE5 movies & TV shows as soon as possible. What kind of movies or TV shows are you unable to watch? ...Free videos are not playing
Don’t worry, we’ll help you sort this out. Do you see any of the below error messages while playing the videos? I get an error: Something went wrong I get an error: Trying for Fallback I get an error: No playable source found for entry I'm seeing a ...I need help with playing a video
Having more information will only help us serve you better. Please select the option below that best matches your query. I'm unable to play a Movie / TV Show I'm unable to play Live TV I'm facing Video Quality issues Video doesn't fit to screen Video ...
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To remove the devices attached to your account: Once you reach your device limit depending on the subscription plan you're on, you'll see a pop up on the newest device when you try to play a video, "Your device limit is reached. Do you want to add ...Content Redressal Mechanism as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
CONTENT COMPLAINT If you wish to register any complaint in respect of any content available on ZEE5, kindly register the complaint at https://www.zee.com/content-grievance-redressal/ by providing the below mandatory information, in order to take ...Registering with ZEE5
Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...I purchased a subscription/ZEEPLEX rental, but it’s not working
Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...How do I watch ZEE5 on my television?
You can watch ZEE5 on your television either by using a SMART TV, a Streaming Media Device or a Set Top Box. To know how to watch ZEE5 on your television follow the steps below: Switch on your SMART TV. Go to your Smart Home / Hub on your TV. Search ...