I am unable to watch Premium videos

I am unable to watch Premium videos

We will do our best to provide the most effective solution available to resolve your issue, so that you can go back to watching your favourite ZEE5  Premium movies & TV shows as soon as possible.

We have enlisted some common issues, please select the problem that you are facing



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    • Premium videos are not playing

      Have you purchased a   Premium  subscription?  If  not, click here to view subscription offerings for your country. If you need more information, see Premium Subscription Plans. If you have purchased a subscription, and are still not able to watch  ...
    • Premium Live TV Channels aren't playing

      Have you purchased a   Premium  subscription?  If not, click here to view subscription offerings for your country. If you need more information, see  Premium Subscription Plans. If you have purchased a subscription, and are still not able to watch    ...
    • I'm unable to play a Movie / TV Show

      We will do our best to provide the most effective solution available to resolve your issue, so that you can go back to watching your favourite ZEE5 movies & TV shows as soon as possible. What kind of movies or TV shows are you unable to watch? ...
    • Free videos are not playing

      Don’t worry, we’ll help you sort this out. Do you see any of the below error messages while playing the videos? I get an error: Something went wrong I get an error: Trying for Fallback I get an error: No playable source found for entry I'm seeing a ...
    • I need help with playing a video

      Having more information will only help us serve you better. Please select the option below that best matches your query. I'm unable to play a Movie / TV Show I'm unable to play Live TV I'm facing Video Quality issues Video doesn't fit to screen Video ...