I get an error: Combination of email/mobile and/or password is wrong

I get an error: Combination of email/mobile and/or password is wrong

If you are getting an error "Combination of email/mobile and/or password is wrong", resetting your password would work for you. Follow the steps below to reset your password.

Resetting your password for your Mobile Number:
1. Click the following link to reset your password: https://www.zee5.com/forgotpassword. If the link doesn’t work for you, you'll see the "Forgot password" option on the login page.
2. Click "Forgot password" 
3. Enter your mobile number
4. Click "Continue" to receive the OTP on your Mobile. If you get an error "The user could not be found" it means you did not register with your mobile number. 
4. Enter the OTP received on your mobile number
5. Create a new password
6. Confirm your new password
7. You're now good to login to ZEE5 with your Mobile number!

Resetting your password for your Email ID:
1. Click the following link to reset your password: https://www.zee5.com/forgotpassword. If the above link doesn’t work for you, you'll see the "Forgot password" option on the login page.
2. Click "Forgot password" 
3. Enter your Email ID
4. Click on "Send password reset link". If you get an error "The user could not be found" it means you did not register with your Email ID. 
5. Follow the instructions on the email to reset your password
6. You're now good to login to ZEE5 with your Mobile number!

Resetting your Social (Google/Facebook/Twitter) password:
1. Click the relevant Social icon you would've logged in from
2. Click "Forgot password" to reset your password with Google/Facebook/Twitter 
    • Related Articles

    • I don't remember my password

      If you don't remember your password resetting your password would work for you. Follow the steps below to reset your password. Resetting your password for your Mobile Number: 1. Click the following link to reset your password: ...
    • I get an error: Something went wrong

      We’re sorry that you’re not able to experience the best of ZEE5. We’ll do our best to help you out. When do you see this error message? It happens intermittently When I play a Specific Video When I play Any Video
    • How can I change my password?

      Looking to change your password? Follow the steps below basis the platform you're on. If you've forgotten your password, see I don't remember my password. On the Android App: 1. Tap the "Hamburger" menu (3 horizontal lines) on the top left corner of ...
    • I get the error "Something went wrong" while playing free videos

      We’re sorry that you’re not able to experience the best of ZEE5. We’ll do our best to help you out.  When do you see this error message?  It appears intermittently When I play a Specific Video When I play Any Video
    • I get the error "Something went wrong" while playing Premium videos

      We’re sorry that you’re not able to experience the best of ZEE5. We’ll do our best to help you out. When do you see this error message?  It appears intermittently When I play a Specific Premium Video When I play Any Premium Video
    • Popular Articles

    • How can I delete / log out a registered device?

      To remove the devices attached to your account: Once you reach your device limit depending on the subscription plan you're on, you'll see a pop up on the newest device when you try to play a video, "Your device limit is reached. Do you want to add ...
    • I purchased a subscription/ZEEPLEX rental, but it’s not working

      Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Have you logged in with the correct user ID? Could you check if you have logged in with the same user ID that you used to ...
    • Registering with ZEE5

      Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...
    • How do I watch ZEE5 on my television?

      You can watch ZEE5 on your television either by using a SMART TV, a Streaming Media Device or a Set Top Box. Watch the tutorial video on how to watch ZEE5 on your television or follow the steps below: 1. Switch on your SMART TV 2. Go to your Smart ...
    • How do I authenticate my device?

      Looking to login to ZEE5 on your television or authenticate your device? Watch the the tutorial video or follow the steps shared below: 1. Click on the "Login or Register" button on the ZEE5 welcome page.  2. Login / Register with ZEE5 by using the ...