I get no response / I get an error message after entering the authentication code on the Mobile or Website
This typically points to a weak internet
connection. Please ensure you're connected to the internet and have a stable
Follow the authentication steps on the device you're
using, in order, till your issue is resolved:
- Close the ZEE App/Webpage and try
- Check your Internet speed. Ensure you
have a minimum of 1 Mbps download speed.
- Update the ZEE5 app. If you're using
a Web Browser, try another Web Browser or update the web browser.
- Uninstall and reinstall the ZEE5 App.
I get no response after tapping 'Continue' on the TV post entering the authentication code
This typically points to a weak internet connection. Please ensure you're connected to the internet and have a stable connection. If your connection is fine, follow these steps, in order, till your issue is resolved: Click Get New Code. Close the app ...
Tapping on 'Get new code' doesn't display new authentication code
This typically points to a weak internet connection. Please ensure you're connected to the internet and have a stable connection. Follow the steps in order below till your issue is resolved: Click Get New Code again. Close the app and open it again. ...
I get an error: Combination of email/mobile and/or password is wrong
If you are getting an error "Combination of email/mobile and/or password is wrong", resetting your password would work for you. Follow the steps below to reset your password. Resetting your password for your Mobile Number: 1. Click the following link ...
I'm unable to authenticate my TV
We'll sort that right away! Please select the issue you're facing. I can't get to the Authentication screen on my TV I don't see an Authentication code on the TV Tapping on 'Get new code' doesn't display new authentication code I get no response ...
Applying a Code or Gift Card in ZEE5
There are 2 types of codes in ZEE5 - prepaid codes and discount codes. A prepaid code will always begin with 'Z5'; a discount code will not. Gift Cards are different from prepaid or discount codes. Applying a Prepaid Code Prepaid codes have to be ...
How can I delete / log out a registered device?
To remove the devices attached to your account: Once you reach your device limit depending on the subscription plan you're on, you'll see a pop up on the newest device when you try to play a video, "Your device limit is reached. Do you want to add ...
I purchased a subscription/ZEEPLEX rental, but it’s not working
Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...
Registering with ZEE5
Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...
Content Redressal Mechanism as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
CONTENT COMPLAINT If you wish to register any complaint in respect of any content available on ZEE5, kindly register the complaint with our grievance officer Ms.Urvashi Singh at firstname.lastname@example.org by providing the below mandatory information, ...
How do I watch ZEE5 on my television?
You can watch ZEE5 on your television either by using a SMART TV, a Streaming Media Device or a Set Top Box. To know how to watch ZEE5 on your television follow the steps below: Switch on your SMART TV. Go to your Smart Home / Hub on your TV. Search ...