I get no response / I get an error message after entering the authentication code on the Mobile or Website

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• I get no response after tapping 'Continue' on the TV post entering the authentication code

  This typically points to a weak internet connection. Please ensure you're connected to the internet and have a stable connection. If your connection is fine, follow these steps, in order, till your issue is resolved: Click Get New Code. Close the app ...

• Tapping on 'Get new code' doesn't display new authentication code

  This typically points to a weak internet connection. Please ensure you're connected to the internet and have a stable connection. Follow the steps in order below till your issue is resolved: Click Get New Code again. Close the app and open it again. ...

• I get an error: Combination of email/mobile and/or password is wrong

  If you are getting an error "Combination of email/mobile and/or password is wrong", resetting your password would work for you. Follow the steps below to reset your password. Resetting your password for your Mobile Number: 1. Click the following link ...

• I'm unable to authenticate my TV

  We'll sort that right away! Please select the issue you're facing. I can't get to the Authentication screen on my TV I don't see an Authentication code on the TV Tapping on 'Get new code' doesn't display new authentication code I get no response ...

• I don't see an authentication code on the TV

  This typically points to a weak internet connection. Please ensure you're connected to the internet and have a stable connection. Follow the steps below till your issue is resolved: Click Get New Code. Close the app and open it again. Check your ...

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