I get no response / I get an error message after entering the authentication code on the Mobile or Website

I get no response / I get an error message after entering the authentication code on the Mobile or Website

This typically points to a weak internet connection. Please ensure you're connected to the internet and have a stable connection.

Follow the authentication steps on the device you're using, in order, till your issue is resolved:
  1. Close the ZEE App/Webpage and try again.
  2. Check your Internet speed. Ensure you have a minimum of 1 Mbps download speed.
  3. Update the ZEE5 app. If you're using a Web Browser, try another Web Browser or update the web browser.
  4. Uninstall and reinstall the ZEE5 App.



    • Related Articles

    • I get no response after tapping 'Continue' on the TV post entering the authentication code

      This typically points to a weak internet connection. Please ensure you're connected to the internet and have a stable connection. If your connection is fine, follow these steps, in order, till your issue is resolved: Click Get New Code. Close the app ...

    • Applying a Discount Code on ZEE5

      How to redeem a prepaid code Discover the thrill of redeeming a prepaid code for your ZEE5 subscription! Please remember, you can only redeem it via the Android app or our website, www.zee5.com. Let's get started 1. Login to the Zee5 app Login to the ...

    • Tapping on 'Get new code' doesn't display new authentication code

      This typically points to a weak internet connection. Please ensure you're connected to the internet and have a stable connection. Follow the steps in order below till your issue is resolved: Click Get New Code again. Close the app and open it again. ...

    • 🎬 Get Set for the #ZEEKannada #Mahanati Contest – WIN Big! πŸ†

      ? Hey Karnataka! Bring out the family vibes, dial up the fun, and show off your smarts with ZEE Kannada! ? ? Contest Dates: ?️ Starts: 21st June 2025 ?️ Ends: 22nd June 2025 βœ… How to Join the Fun: ? Tune into Mahanati Season-2 on ZEE Kannada ...

    • I don't see an authentication code on the TV

      This typically points to a weak internet connection. Please ensure you're connected to the internet and have a stable connection. Follow the steps below till your issue is resolved: Click Get New Code. Close the app and open it again. Check your ...

    • Popular Articles

    • Content Redressal Mechanism as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

      CONTENT COMPLAINT If you wish to register any complaint in respect of any content available on ZEE5, kindly register the complaint at https://www.zee.com/content-grievance-redressal/ by providing the below mandatory information, in order to take ...

    • I purchased a subscription/ZEEPLEX rental, but it’s not working

      Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...

    • Registering with ZEE5

      Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...

    • ZEE5 for Jio

      Welcome to our DIY Knowledge Page, where we empower you to take control of your entertainment experience. In this guide, we'll walk you through the steps to activate Zee5 on both Jio Prepaid and Jio Fiber connections. Whether you're on the go with ...

    • How can I download the ZEE5 App?

      To download the ZEE5 application for your device, follow the steps below basis the platform/device you're using: On an Android mobile phone Go to the Google Play Store on your Android mobile phone. Search for ZEE5 on the Play Store. Click on Install ...