I'm facing Video Quality issues

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• Video Quality is poor

  This can happen when the Video Quality setting has been set to 'Low', or 'Auto'. If on 'Auto', the Video Quality automatically adjusts basis the speed of your Internet connection. Having a slow internet speed in 'Auto' setting, would reduce the ...

• Facing streaming issues on your Samsung Smart TV

  SAMSUNG TV We support Samsung Tizen OS 4.0 & above (TVs manufactured from 2018 onwards). In case you are facing streaming issues on your Samsung Smart TV, please make a note of your Tizen OS version.  Here are the steps to find out the OS version: ...

• Facing streaming issues on your LG Smart TV

  LG Web OS TV We support LG WebOS 3.5 & above. In case you are facing streaming issues on your LG Smart TV, please make a note of your Web OS TV version.  Here are the steps to find out LG Web OS version: Select TV Settings Click General Click About ...

• I need help with playing a video

  Having more information will only help us serve you better. Please select the option below that best matches your query. I'm unable to play a Movie / TV Show I'm unable to play Live TV I'm facing Video Quality issues Video doesn't fit to screen Video ...

• Changing the video quality of a video - Website

  To change your video quality on the Website, follow the steps below: 1. While viewing a video, hover your cursor over the video  2. Click on "Settings" (Cog icon) at the bottom right of the video 3. Click on the "Quality" option 4. Select the Video ...

• Popular Articles

• How can I delete / log out a registered device, I get device limit reached error

  To remove the devices attached to your account: Once you reach your device limit depending on the subscription plan you're on, you'll see a pop up on the newest device when you try to play a video, "Your device limit is reached. Do you want to add ...

• Content Redressal Mechanism as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

  CONTENT COMPLAINT If you wish to register any complaint in respect of any content available on ZEE5, kindly register the complaint at https://www.zee.com/content-grievance-redressal/ by providing the below mandatory information, in order to take ...

• Registering with ZEE5

  Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...

• I purchased a subscription/ZEEPLEX rental, but it’s not working

  Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...

• How do I watch ZEE5 on my television?

  You can watch ZEE5 on your television either by using a SMART TV, a Streaming Media Device or a Set Top Box. To know how to watch ZEE5 on your television follow the steps below: Switch on your SMART TV. Go to your Smart Home / Hub on your TV. Search ...