I'm facing Video Quality issues
We will do our best to provide the most effective solution available to resolve your issue, so that you can go back to watching your favourite ZEE5 movies & TV shows as soon as possible.
Please select the option below that best
matches your query.
Video Quality is poor
This can happen when the Video Quality setting has been set to 'Low', or 'Auto'. If on 'Auto', the Video Quality automatically adjusts basis the speed of your Internet connection. Having a slow internet speed in 'Auto' setting, would reduce the ...
I need help with playing a video
Having more information will only help us serve you better. Please select the option below that best matches your query. I'm unable to play a Movie / TV Show I'm unable to play Live TV I'm facing Video Quality issues Video doesn't fit to screen Video ...
Changing the video quality of a video - Website
To change your video quality on the Website, follow the steps below: 1. While viewing a video, hover your cursor over the video 2. Click on "Settings" (Cog icon) at the bottom right of the video 3. Click on the "Quality" option 4. Select the Video ...
Video keeps buffering
This issue typically points to a weak Internet connection. Change your Video Quality setting to Auto . The video quality would adapt to the speed of your Internet connection to reduce buffering. If you’re still facing an issue after following the ...
How can I change my default video quality when downloading a video?
To change your default video quality when downloading a video, follow the steps by selecting the platform you're viewing ZEE5 on: Changing your default download video quality - Android App Changing your default download video quality - iOS App
How can I delete / log out a registered device?
To remove the devices attached to your account: Once you reach your device limit depending on the subscription plan you're on, you'll see a pop up on the newest device when you try to play a video, "Your device limit is reached. Do you want to add ...
I purchased a subscription/ZEEPLEX rental, but it’s not working
Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...
Registering with ZEE5
Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...
How do I watch ZEE5 on my television?
You can watch ZEE5 on your television either by using a SMART TV, a Streaming Media Device or a Set Top Box. To know how to watch ZEE5 on your television follow the steps below: Switch on your SMART TV. Go to your Smart Home / Hub on your TV. Search ...
How do I authenticate my device?
Looking to login to ZEE5 on your television or authenticate your device? Watch the the tutorial video or follow the steps shared below: Click on the Login or Register button on the ZEE5 welcome page. Login / Register with ZEE5 by using the ZEE5 app ...