I'm unable to make a payment
If you are unable to make a payment, please check the following:
- Please ensure that you’ve entered the right details.
- E.g.: If you’re paying through your Credit Card, please ensure that you have entered the right credit card number, expiry date, CVV, OTP (if any), etc.
- Please ensure you have sufficient balance in your account.
If you have checked the above points, then you can:
- Try using another payment mode. See How can I pay for a ZEE5 Premium subscription? to view our payment options across subscriptions and platforms.
- Try again after some time. It's possible we may be facing technical issues with our payment system.
If the issue persists even later, please reach out to us by clicking the ‘Write to us’ link given at the bottom of the page (include the details given below). These details will help us to provide a faster resolution to your query.
- Subscription plan that you’re trying to purchase
- Mode of payment (Credit Card, Debit Card, etc.) – do not give any card or account numbers
- Bank Name
- Exact issue / error message you get when you try to make a payment
I'm unable to purchase a subscription
We're here to help! Please select the issue you're facing below: I'm unable to make a payment My promo / coupon / prepaid code is not working
How do I update my Payment information?
If you're on an auto-renewal subscription and wish to update your payment information, you'll need to cancel it and then purchase a new subscription with your updated payment details. To know how to cancel auto-renewal of your subscription, see How ...
I'm unable to play Live TV
We will do our best to provide the best solution available to resolve your issue, so that you can go back to watching your favourite ZEE5 Live TV channels as soon as possible. Which Live TV channels are you unable to watch? A particular Live TV ...
I'm unable to update my profile information
If you're unable to update your profile information, you may be facing one of the issues listed below: I get an error - Email ID / Mobile already in use You may have already registered with us using the Email ID / Mobile number you're trying to ...
I'm unable to play a Movie / TV Show
We will do our best to provide the most effective solution available to resolve your issue, so that you can go back to watching your favourite ZEE5 movies & TV shows as soon as possible. What kind of movies or TV shows are you unable to watch? ...
How can I delete / log out a registered device?
To remove the devices attached to your account: Once you reach your device limit depending on the subscription plan you're on, you'll see a pop up on the newest device when you try to play a video, "Your device limit is reached. Do you want to add ...
I purchased a subscription/ZEEPLEX rental, but it’s not working
Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...
Registering with ZEE5
Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...
How do I watch ZEE5 on my television?
You can watch ZEE5 on your television either by using a SMART TV, a Streaming Media Device or a Set Top Box. To know how to watch ZEE5 on your television follow the steps below: Switch on your SMART TV. Go to your Smart Home / Hub on your TV. Search ...
Content Grievance Redressal as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
For any complaints with respect to any Content available on ZEE5, please write to us at firstname.lastname@example.org with details of the objectionable content and your details including your name and mobile number and such other details as may be ...