I'm unable to play a Movie / TV Show
We will do our best to provide the most effective solution available to resolve your issue, so that you can go back to watching
your favourite ZEE5 movies & TV shows as soon as possible.
What kind of movies or TV shows are you
unable to watch?
I'm unable to play Live TV
We will do our best to provide the best solution available to resolve your issue, so that you can go back to watching your favourite ZEE5 Live TV channels as soon as possible. Which Live TV channels are you unable to watch? A particular Live TV ...
Subtitles aren't available for a particular Movie / TV Show
ZEE5 endeavours to provide subtitles for as many of our amazing movies and TV Shows as possible. We're working on adding subtitles for all our content.
How do I rent a ZEEPLEX movie?
You can rent/purchase a ZEEPLEX movie through the ZEE5 mobile app or website only. Once rented, you can watch the movie on the ZEE5 mobile app, ZEE5 website or your Smart TV*! You can also cast the movie to your Smart TV. On the Android App Open the ...
I am unable to watch the ZEEPLEX movie that I rented
Once you've rented a ZEEPLEX movie, you can always watch on the ZEE5 Mobile App or Website. Try following the steps given below, in order, if you are trying to watch the movie from any other platform. On the Android App Update your ZEE5 app to ...
When I play a Specific Video
Such issues usually get resolved by restarting the app or device. Try following the steps given below, in order, basis the platform you’re using to watch ZEE5. On the Mobile App Close the App and open it again. Restart your phone. On the Website ...
How can I delete / log out a registered device, I get device limit reached error
To remove the devices attached to your account: Once you reach your device limit depending on the subscription plan you're on, you'll see a pop up on the newest device when you try to play a video, "Your device limit is reached. Do you want to add ...
Content Redressal Mechanism as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
CONTENT COMPLAINT If you wish to register any complaint in respect of any content available on ZEE5, kindly register the complaint at https://www.zee.com/content-grievance-redressal/ by providing the below mandatory information, in order to take ...
I purchased a subscription/ZEEPLEX rental, but it’s not working
Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...
Registering with ZEE5
Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...
How do I watch ZEE5 on my television?
You can watch ZEE5 on your television either by using a SMART TV, a Streaming Media Device or a Set Top Box. To know how to watch ZEE5 on your television follow the steps below: Switch on your SMART TV. Go to your Smart Home / Hub on your TV. Search ...