I'm unable to play a Movie / TV Show

I'm unable to play a Movie / TV Show

We will do our best to provide the most effective solution available to resolve your issue, so that you can go back to watching your favourite ZEE5 movies & TV shows as soon as possible.

What kind of movies or TV shows are you unable to watch?



    • Related Articles

    • I'm unable to play Live TV

      We will do our best to provide the best solution available to resolve your issue, so that you can go back to watching your favourite ZEE5 Live TV channels as soon as possible.  Which Live TV channels are you unable to watch? A particular Live TV ...
    • Subtitles aren't available for a particular Movie / TV Show

      ZEE5 endeavours to provide subtitles for as many of our amazing movies and TV Shows as possible. We're working on adding subtitles for all our content.
    • How do I rent a ZEEPLEX movie?

      You can rent/purchase a ZEEPLEX movie through the ZEE5 mobile app or website only. Once rented, you can watch the movie on the ZEE5 mobile app, ZEE5 website or your Smart TV*! You can also cast the movie to your Smart TV. On the Android App  Open the ...
    • I am unable to watch the ZEEPLEX movie that I rented

      Once you've rented a ZEEPLEX movie, you can always watch on the ZEE5 Mobile App or Website. Try following the steps given below, in order, if you are trying to watch the movie from any other platform. On the Android App Update your ZEE5 app to ...
    • I cannot find the ZEEPLEX movie that I want to rent/have rented

      Trying to rent a ZEEPLEX movie? If you are unable to find the ZEEPLEX movie that , check if you are on the latest app version. The best option is to enable automatic updates for your ZEE5 App. Visit How can I enable automatic updates for the ZEE5 ...
    • Popular Articles

    • How can I delete / log out a registered device?

      To remove the devices attached to your account: Once you reach your device limit depending on the subscription plan you're on, you'll see a pop up on the newest device when you try to play a video, "Your device limit is reached. Do you want to add ...
    • I purchased a subscription/ZEEPLEX rental, but it’s not working

      Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...
    • Registering with ZEE5

      Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...
    • How do I watch ZEE5 on my television?

      You can watch ZEE5 on your television either by using a SMART TV, a Streaming Media Device or a Set Top Box. To know how to watch ZEE5 on your television follow the steps below: Switch on your SMART TV. Go to your Smart Home / Hub on your TV. Search ...
    • How do I authenticate my device?

      Looking to login to ZEE5 on your television or authenticate your device? Watch the the tutorial video or follow the steps shared below: Click on the Login or Register button on the ZEE5 welcome page.  Login / Register with ZEE5 by using the ZEE5 app ...