I'm unable to play Live TV

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• I'm unable to play a Movie / TV Show

  We will do our best to provide the most effective solution available to resolve your issue, so that you can go back to watching your favourite ZEE5 movies & TV shows as soon as possible. What kind of movies or TV shows are you unable to watch? ...

• I get the error "Something went wrong" while playing Premium Live TV Channels

  We’re sorry that you’re not able to experience the best of ZEE5. We’ll do our best to help you out. When do you see this error message? It happens intermittently When I play Any Premium Live TV Channel

• I get the error "No playable source found for entry" while playing Premium Live TV channels

  We’re sorry that you’re not able to experience the best of ZEE5. We’ll do our best to help you out. When do you see this error message? It appears intermittently   When I play Any Premium Live TV Channel

• I am unable to watch Premium videos

  We will do our best to provide the most effective solution available to resolve your issue, so that you can go back to watching your favourite ZEE5  Premium movies & TV shows as soon as possible. We have enlisted some common issues, please select the ...

• Premium Live TV Channels aren't playing

  Have you purchased a   Premium  subscription?  If not, click here to view subscription offerings for your country. If you need more information, see  Premium Subscription Plans. If you have purchased a subscription, and are still not able to watch    ...

• Popular Articles

• How can I delete / log out a registered device, I get device limit reached error

  To remove the devices attached to your account: Once you reach your device limit depending on the subscription plan you're on, you'll see a pop up on the newest device when you try to play a video, "Your device limit is reached. Do you want to add ...

• Content Redressal Mechanism as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

  CONTENT COMPLAINT If you wish to register any complaint in respect of any content available on ZEE5, kindly register the complaint at https://www.zee.com/content-grievance-redressal/ by providing the below mandatory information, in order to take ...

• Registering with ZEE5

  Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...

• I purchased a subscription/ZEEPLEX rental, but it’s not working

  Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...

• How do I watch ZEE5 on my television?

  You can watch ZEE5 on your television either by using a SMART TV, a Streaming Media Device or a Set Top Box. To know how to watch ZEE5 on your television follow the steps below: Switch on your SMART TV. Go to your Smart Home / Hub on your TV. Search ...