I'm unable to purchase a subscription

• Related Articles

• How do I purchase a Premium subscription?

  ZEE5 offers a wide range of Premium subscription plans for each country. The best way to purchase a Premium subscription is to go to the Subscription page. On the Mobile App Open the ZEE5 mobile app and log in. Tap BUY PLAN at the top left of the ...

• I'm unable to make a payment

  If you are unable to make a payment, please check the following: Please ensure that you’ve entered the right details. E.g.: If you’re paying through your Credit Card, please ensure that you have entered the right credit card number, expiry date, CVV, ...

• Premium Subscription Plans

  Want to watch unlimited movies, TV Shows and Live TV channels? Want to watch ad-free content? Then purchase a ZEE5 Premium subscription plan today! In India, ZEE5 offers the following Premium subscriptions (for purchases made directly on the ZEE5 ...

• Where can I view my subscription information?

  You can view your subscription information on the My Subscription page. Here's the information you will be able to see: Subscription Amount Subscription Duration Date of Purchase Status (you can check whether your subscription is active or not) Pack ...

• My auto-renewal subscription has expired

  Your auto-renewal might have expired due to ZEE5's compliance with the RBI's guidelines on Auto-renewal Payments. The Reserve Bank of India (RBI) has stated that banks, card networks and online merchants need to comply with new rules on additional ...

• Popular Articles

• How can I delete / log out a registered device, I get device limit reached error

  To remove the devices attached to your account: Once you reach your device limit depending on the subscription plan you're on, you'll see a pop up on the newest device when you try to play a video, "Your device limit is reached. Do you want to add ...

• Content Redressal Mechanism as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

  CONTENT COMPLAINT If you wish to register any complaint in respect of any content available on ZEE5, kindly register the complaint at https://www.zee.com/content-grievance-redressal/ by providing the below mandatory information, in order to take ...

• Registering with ZEE5

  Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...

• I purchased a subscription/ZEEPLEX rental, but it’s not working

  Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...

• How do I watch ZEE5 on my television?

  You can watch ZEE5 on your television either by using a SMART TV, a Streaming Media Device or a Set Top Box. To know how to watch ZEE5 on your television follow the steps below: Switch on your SMART TV. Go to your Smart Home / Hub on your TV. Search ...