My auto-renewal subscription has expired

My auto-renewal subscription has expired

Your auto-renewal might have expired due to ZEE5's compliance with the RBI's guidelines on Auto-renewal Payments.

The Reserve Bank of India (RBI) has stated that banks, card networks and online merchants need to comply with new rules on additional factor authentication for customers’ auto-renewal payments through Credit Cards & Debit Cards.

How does this affect a ZEE5 Premium user?

If you are on an auto-renewal Premium subscription which you purchased using a Credit Card or Debit Card, your subscription will not be automatically renewed from 1st April 2021 onwards.

If your auto-renewal subscription was purchased via iTunes, Google Play Store or Amazon IAP, your subscription will continue to renew automatically.

While a solution is being worked on, in adherence to RBI requirements, you can still continue to watch blockbuster ZEE5 Premium content. Click here to purchase a one-time subscription.

Our recommendation - Purchase a 1-year subscription, which you can now get at Rs.499 only – that’s 50% off!

You can also follow the steps given in How do I purchase a Premium subscription?

Note: You can purchase a new subscription only once your current subscription has expired. To check your subscription status, visit My Subscription once you’ve logged in.

If you have any queries / if you face any issues, feel free to reach out to us by clicking the ‘Write to us’ link given below.


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