My downloads have expired

My downloads have expired

If you are a registered customer without a subscription plan, downloads have a validity period of 48 hours, post which the download will expire. Once expired, you would need to re-download the video.

If you are a registered customer with a subscription plan, downloads have a validity period of 30 days or the Subscription end date, whichever is earlier, post which the download will expire. Once expired, you would need to re-download the video.



    • Related Articles

    • All about downloads

      Most of our content on ZEE5 can be downloaded to your device so you can watch them later. This feature is currently available on our Mobile app only. Please select the option below that best matches your query. How do I download a video? How do I ...
    • When I try to play a downloaded video, it downloads the video again

      This can happen when your downloaded video has expired. You will need to download the video again. As a registered user with a subscription plan, downloads have a validity period of 48 hours, post which the download will expire. If you have a ...
    • My auto-renewal subscription has expired

      Your auto-renewal might have expired due to ZEE5's compliance with the RBI's guidelines on Auto-renewal Payments. The Reserve Bank of India (RBI) has stated that banks, card networks and online merchants need to comply with new rules on additional ...
    • Downloads are consuming a lot of data

      We have various video quality options for our users to choose from when downloading a video. Upon clicking the ‘Download’  button on any video, you’ll be presented with the ‘Download Video Quality’ option where you can select the 'Data saver' option ...
    • Accessing your downloaded videos - iOS App

      To access your downloads on the iOS App, follow the steps below: 1. Tap on "More" at the bottom right corner of the screen. 2. Tap on "My Downloads" under "My Account" section. You'll see all your downloads here. Click on any of them to play the ...