My downloads have expired
If you are a registered customer without
a subscription plan, downloads have a validity period of 48 hours, post which
the download will expire. Once expired, you would need to re-download the
If you are a registered customer with a
subscription plan, downloads have a validity period of 30 days or the
Subscription end date, whichever is earlier, post which the download will
expire. Once expired, you would need to re-download the video.
All about downloads
Most of our content on ZEE5 can be downloaded to your device so you can watch them later. This feature is currently available on our Mobile app only. Please select the option below that best matches your query. How do I download a video? How do I ...
When I try to play a downloaded video, it downloads the video again
This can happen when your downloaded video has expired. You will need to download the video again. As a registered user with a subscription plan, downloads have a validity period of 48 hours, post which the download will expire. If you have a ...
Downloads are consuming a lot of data
We have various video quality options for our users to choose from when downloading a video. Upon clicking the ‘Download’ button on any video, you’ll be presented with the ‘Download Video Quality’ option where you can select the 'Data saver' option ...
My auto-renewal subscription has expired
Your auto-renewal might have expired due to ZEE5's compliance with the RBI's guidelines on Auto-renewal Payments. The Reserve Bank of India (RBI) has stated that banks, card networks and online merchants need to comply with new rules on additional ...
Accessing your downloaded videos - iOS App
To access your downloads on the iOS App, follow the steps below: 1. Tap on "More" at the bottom right corner of the screen. 2. Tap on "My Downloads" under "My Account" section. You'll see all your downloads here. Click on any of them to play the ...
How can I delete / log out a registered device?
To remove the devices attached to your account: Once you reach your device limit depending on the subscription plan you're on, you'll see a pop up on the newest device when you try to play a video, "Your device limit is reached. Do you want to add ...
I purchased a subscription/ZEEPLEX rental, but it’s not working
Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...
Content Redressal Mechanism as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
CONTENT COMPLAINT If you wish to register any complaint in respect of any content available on ZEE5, kindly register the complaint with our grievance officer Ms.Urvashi Singh at firstname.lastname@example.org by providing the below mandatory information, ...
Registering with ZEE5
Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...
How do I watch ZEE5 on my television?
You can watch ZEE5 on your television either by using a SMART TV, a Streaming Media Device or a Set Top Box. To know how to watch ZEE5 on your television follow the steps below: Switch on your SMART TV. Go to your Smart Home / Hub on your TV. Search ...