My prepaid / promo / discount code is not working
If you are facing trouble with applying a code, please check the following:
- Our prepaid/discount codes are alpha numeric and case sensitive. Please read your code carefully while entering.
- Example: Capital letter "l" for "Ice", may be mistaken for "l" for "lemon" and vice versa. Similarly the numeric number "0" may be mistaken for "o" or "O" for "Orange" and vice versa.
- Please ensure there are no blank space(s) in the code field.
- Promo codes are not accepted, effective 1st April 2021.
- Discount codes cannot be applied for the Radhe Combo offer.
If the issue persists, please reach out to us by clicking the ‘Write to us’ link given at the bottom of the page.
How can I delete / log out a registered device, I get device limit reached error
To remove the devices attached to your account: Once you reach your device limit depending on the subscription plan you're on, you'll see a pop up on the newest device when you try to play a video, "Your device limit is reached. Do you want to add ...
Content Redressal Mechanism as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
CONTENT COMPLAINT If you wish to register any complaint in respect of any content available on ZEE5, kindly register the complaint at https://www.zee.com/content-grievance-redressal/ by providing the below mandatory information, in order to take ...
I purchased a subscription/ZEEPLEX rental, but it’s not working
Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...
Registering with ZEE5
Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...
How do I watch ZEE5 on my television?
You can watch ZEE5 on your television either by using a SMART TV, a Streaming Media Device or a Set Top Box. To know how to watch ZEE5 on your television follow the steps below: Switch on your SMART TV. Go to your Smart Home / Hub on your TV. Search ...