I need help with audio

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• I need help with playing a video

  Having more information will only help us serve you better. Please select the option below that best matches your query. I'm unable to play a Movie / TV Show I'm unable to play Live TV I'm facing Video Quality issues Video doesn't fit to screen Video ...

• Need more Help?

  I am unable to play songs on Music Download button does not work in Music I do not like Music’s recommendations for me  Can I disable notifications for Music?

• I need help with casting ZEE5 on my TV

  Casting to your TV is a simple way to enjoy ZEE5 on the big screen. You can even use your mobile device as a remote and control everything from playback to volume. ZEE5 supports casting via: Google Chromecast TV's with Chromecast built in Apple ...

• Audio is playing in a different language than selected

  We’re sorry that you’re not able to experience the best of ZEE5. We’ll do our best to help you out. Please reach out to us by clicking the ‘Write to us’ link given at the bottom of the page – along with the following information: Name of the video ...

• The downloaded video has no audio

  Can you check if the volume level of your device has gone down? If it hasn't, follow the steps below to resolve the issue: Close the app and try again. Update the ZEE5 App. Try re-downloading and playing the same video. If you are still facing an ...

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• How can I delete / log out a registered device, I get device limit reached error

  To remove the devices attached to your account: Once you reach your device limit depending on the subscription plan you're on, you'll see a pop up on the newest device when you try to play a video, "Your device limit is reached. Do you want to add ...

• Content Redressal Mechanism as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

  CONTENT COMPLAINT If you wish to register any complaint in respect of any content available on ZEE5, kindly register the complaint at https://www.zee.com/content-grievance-redressal/ by providing the below mandatory information, in order to take ...

• Registering with ZEE5

  Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...

• I purchased a subscription/ZEEPLEX rental, but it’s not working

  Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...

• How do I watch ZEE5 on my television?

  You can watch ZEE5 on your television either by using a SMART TV, a Streaming Media Device or a Set Top Box. To know how to watch ZEE5 on your television follow the steps below: Switch on your SMART TV. Go to your Smart Home / Hub on your TV. Search ...