Paid for ZEE5 but Can’t Watch Yet? Here’s How to Fix It
Paid for ZEE5 but Can’t Watch Yet? Here’s How to Fix It
Hey there, ZEE5 fan! You’ve just bought your subscription, ready to binge your favourite shows, but wait… where’s your subscription? Don’t panic! Sometimes, tech hiccups happen, but you can fix this yourself with a few simple steps. Let’s get you streaming ASAP!
Step 1: Confirm Your Login Details 🕵️♂️
Subscriptions are tied to your email or phone number, so the first thing to do is double-check which one you used to subscribe. Here’s how:
Think about all the email IDs and phone numbers you own (we know, it’s a lot!).
Log out of the ZEE5 app or website.
Log back in using each email or phone number you think might be linked to your subscription.
Step 2: Check Your Subscription Status Like a Pro ✅
Once you’re logged in with the right account:
Head over to My Subscriptions in the ZEE5 app or website.
See if your subscription is listed and active.
If you bought your subscription on an Apple device, don’t forget this magic trick:
Open the ZEE5 app on your iPhone or iPad.
Tap the profile option (top right icon) on the homepage.
Hit Restore Purchases - this often wakes up your subscription!
Step 3: Verify Your Payment on Apple or Google Play Store 💳
If you paid through Apple or Google, here’s how to double-check your purchase:
Apple iTunes:
Open the App Store app.
Tap your profile pic (top right).
Select Purchase History and look for your ZEE5 subscription purchase.
Google Play Store:
Open the Google Play Store app.
Tap your profile icon (top right).
Go to Payments & subscriptions > Budget & history to see if your payment went through.
No Purchase in Store History? Check Your Email Inbox! 📧
If you don’t find your ZEE5 subscription in Apple’s Purchase History or Google Play’s Budget & History:
Check the email account linked to your Apple ID or Google account for a purchase confirmation email from Apple or Google Play.
Sometimes these emails land in your spam/junk folder, so be sure to check there too.
If you do not find any purchase confirmation email, it means the payment may not have been processed successfully.
In this case, you should contact Apple Support or Google Support directly to investigate the payment status.
Step 4: Still No Luck? Don’t Stress! Here’s What to Do Next ✉️
If your subscription is still playing hide and seek:
Grab a screenshot of your payment confirmation - make sure it shows the date, time, amount, and transaction ID.
Fire off an email to support.in@zee5.com with your screenshot, the subscription plan you bought, how you paid (last 4 digits of credit card, Apple, Google Play, etc.), along with the email & phone number you used.
Our support team will jump in to help you out!
You’re All Set!
With these DIY steps, you’re well on your way to unlocking your ZEE5 subscription and diving into your favourite shows. Remember, sometimes it’s just a matter of logging in with the right account or restoring your purchase. If all else fails, ZEE5 support is just an email away.
Happy streaming! 🎬🍿
Related Articles
How can I view my Watch History?
The Watch History feature isn’t available for our users currently. Do keep updating the ZEE5 App for the latest updates and features.How to watch ZEE5 in 4K & Dolby Atmos
Hello, dear ZEE5 viewer! Are you ready to elevate your viewing experience to new heights? Our Ultra HD streaming is here to bring you crystal clear visuals and sounds from selected content, right to your Android TV. Dive into the details with this ...Switch Up Your Phone Number on ZEE5? Here’s the Quick & Easy Android Hack!📱✨
Need to update your phone number on ZEE5? You’re in luck - this nifty trick works only on the ZEE5 Android app! Ready? Let’s roll! Step 1: Fire Up Your ZEE5 Android App ? Open the app and make sure you’re logged in. Step 2: Hit That Profile Icon ? ...I am unable to watch the ZEEPLEX movie that I rented
Once you've rented a ZEEPLEX movie, you can always watch on the ZEE5 Mobile App or Website. Try following the steps given below, in order, if you are trying to watch the movie from any other platform. On the Android App Update your ZEE5 app to ...ZEE5 on Vi
How to Binge-Watch on ZEE5: Eligibility Criteria This offer is bundled with select plans - Eligible Plans How to Binge-Watch on Your Mobile Phone Get the App: Download the Vi Movies & TV app from your app store (Google Play Store or Apple App Store). ...
Popular Articles
Content Redressal Mechanism as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
CONTENT COMPLAINT If you wish to register any complaint in respect of any content available on ZEE5, kindly register the complaint at https://www.zee.com/content-grievance-redressal/ by providing the below mandatory information, in order to take ...I purchased a subscription/ZEEPLEX rental, but it’s not working
Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...Registering with ZEE5
Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...ZEE5 for Jio
Welcome to our DIY Knowledge Page, where we empower you to take control of your entertainment experience. In this guide, we'll walk you through the steps to activate Zee5 on both Jio Prepaid and Jio Fiber connections. Whether you're on the go with ...How can I download the ZEE5 App?
To download the ZEE5 application for your device, follow the steps below basis the platform/device you're using: On an Android mobile phone Go to the Google Play Store on your Android mobile phone. Search for ZEE5 on the Play Store. Click on Install ...