ZEE5 Subscription Issues: How to Check, Restore, and Get Streaming Fast

Paid for Zee 5 but Can’t Watch Yet? Here’s How to Fix It

Subscription help

This is usually caused by logging in with a different account. Follow these 4 checks. Most issues are fixed in a few minutes.

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Step 1

Log in with the right account

Your plan is linked to the mobile number or email ID used at the time of payment.

Do this

✓
Log out of Zee 5
✓
Log in again with each mobile number or email ID you may have used (personal, work or a second number)
✓
Check your plan after each login
💡 Tip: Check the number and email carefully for typos before logging in.
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Step 2

Check your plan in the app

Once you are in the right account, check if your plan is active.

Bought on Zee 5 (website or app)

1
Tap the Profile icon
2
Open Control Center
3
Go to Plans & Rentals

Bought through the Apple App Store

1
Open the Zee 5 app and tap Profile
2
Open Control Center
3
Go to My Subscriptions
✅ Plan visible? You're all set. Start watching.
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Step 3

Confirm your payment

Check where you paid from to see if the payment was successful.

UPI, card or net banking

Check your bank SMS or the payment history in your UPI app (Google Pay, PhonePe, Paytm or your bank app) for a debit to Zee 5. Note the UTR / transaction ID.

Google Play Store

1
Open Play Store and tap your profile icon
2
Go to Payments & Subscriptions
3
Tap Budget & History

Apple App Store

1
Open App Store and tap your profile picture
2
Go to Purchase History
3
Look for the Zee 5 purchase
📧 You can also search your email for the payment receipt:
"Zee 5"
"Google Play"
"Apple"
"Subscription"
Check Inbox, Promotions, Spam and Junk folders.

Payment successful, plan not visible

Contact us with your payment details (Step 4).

No payment found

The payment was not completed. You can try buying the plan again. If you paid through Google Play or the App Store, contact Google or Apple support to check the payment status.

✉️
Step 4

Still not resolved? Contact us

Email us with the following details so we can check quickly:

Payment screenshot showing

✓
UTR / Transaction ID
✓
Date and time
✓
Amount paid

Account details

✓
Plan purchased
✓
Payment method (UPI, card, net banking, Google Play, App Store)
✓
Last 4 digits of card (if paid by card)
✓
Registered email ID
✓
Registered mobile number
🎧 Zee 5 support

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💬

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