I can't see subtitles for my downloaded video

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  To access your downloads on the iOS App, follow the steps below: 1. Tap on "More" at the bottom right corner of the screen. 2. Tap on "My Downloads" under "My Account" section. You'll see all your downloads here. Click on any of them to play the ...

• Accessing your downloaded videos - Android App

  To access your downloads on the Android App, follow the steps below: 1. Tap the "Hamburger" menu (3 horizontal lines) on the top left corner of the screen. A menu will pull out. 2. Tap on "My Downloads" under "My Account" section. You'll see all your ...

• How can I download a video?

  Most of our content on ZEE5 can be downloaded to your device so you can watch them later. This feature is currently available on our Android and iOS app only.  To download a video, follow the steps below:  1. Log in to your account (You need to be ...

• The downloaded video has no audio

  Can you check if the volume level of your device has gone down? If it hasn't, follow the steps below to resolve the issue: Close the app and try again. Update the ZEE5 App. Try re-downloading and playing the same video. If you are still facing an ...

• When I try to play a downloaded video, it downloads the video again

  This can happen when your downloaded video has expired. You will need to download the video again. As a registered user with a subscription plan, downloads have a validity period of 48 hours, post which the download will expire. If you have a ...

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• Content Redressal Mechanism as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

  CONTENT COMPLAINT If you wish to register any complaint in respect of any content available on ZEE5, kindly register the complaint at https://www.zee.com/content-grievance-redressal/ by providing the below mandatory information, in order to take ...

• Registering with ZEE5

  Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...

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  Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...

• How can I download the ZEE5 App?

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• Does ZEE5 provide free trials of their subscription offering?

  Our free trial offerings vary from time to time and are specific to countries and platforms. If there's a free trial available for you on the platform you're viewing ZEE5 on, you'll see the offer on the home page.