I'm unable to authenticate my TV
We'll sort that right away! Please
select the issue you're facing.
I'm unable to play a Movie / TV Show
We will do our best to provide the most effective solution available to resolve your issue, so that you can go back to watching your favourite ZEE5 movies & TV shows as soon as possible. What kind of movies or TV shows are you unable to watch? ...
I am unable to watch Premium videos
We will do our best to provide the most effective solution available to resolve your issue, so that you can go back to watching your favourite ZEE5 Premium movies & TV shows as soon as possible. We have enlisted some common issues, please select the ...
I'm unable to play Live TV
We will do our best to provide the best solution available to resolve your issue, so that you can go back to watching your favourite ZEE5 Live TV channels as soon as possible. Which Live TV channels are you unable to watch? A particular Live TV ...
How do I authenticate my device?
Looking to login to ZEE5 on your television or authenticate your device? Watch the the tutorial video or follow the steps shared below: Click on the Login or Register button on the ZEE5 welcome page. Login / Register with ZEE5 by using the ZEE5 app ...
Before TV is a Premium service available for our subscribed customers which allows you to view TV Shows before it's broadcasted on television. Below is the list of TV Shows that are available as part of our Before TV Offering by Channel: Before TV ...
How can I delete / log out a registered device, I get device limit reached error
To remove the devices attached to your account: Once you reach your device limit depending on the subscription plan you're on, you'll see a pop up on the newest device when you try to play a video, "Your device limit is reached. Do you want to add ...
Content Redressal Mechanism as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
CONTENT COMPLAINT If you wish to register any complaint in respect of any content available on ZEE5, kindly register the complaint at https://www.zee.com/content-grievance-redressal/ by providing the below mandatory information, in order to take ...
I purchased a subscription/ZEEPLEX rental, but it’s not working
Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...
Registering with ZEE5
Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...
How do I watch ZEE5 on my television?
You can watch ZEE5 on your television either by using a SMART TV, a Streaming Media Device or a Set Top Box. To know how to watch ZEE5 on your television follow the steps below: Switch on your SMART TV. Go to your Smart Home / Hub on your TV. Search ...