I'm unable to download a video

I'm unable to download a video

Follow the steps below till your issue is resolved:
  1. Close the App and open it again
  2. Restart your Device
  3. Update the ZEE5 App
  4. Clear the App Cache & Data
  5. Uninstall & Reinstall the App
If you are still facing an issue, please reach out to us by clicking the ‘Write to us’ link given at the bottom of the page – along with the following information:
  1. Your device Brand and Model name/number
  2. Your device RAM (4/6/8 GB)
  3. Your device Platform (Android/iOS) and OS Version
  4. ZEE App version
  5. What’s the error message displayed
  6. Tell us about your issue in as much detail as possible, so we're in a better position to assist you
We'll be glad to look into it for you. 



    • Related Articles

    • How do I download a video?

      To download a video, please follow the steps below: Log in to your account (You need to be logged in to be able to download a video) On the video page, tap the ‘Download’  button just below the video. Choose the quality of the video you want to ...
    • How can I download a video?

      Most of our content on ZEE5 can be downloaded to your device so you can watch them later. This feature is currently available on our Android and iOS app only.  To download a video, follow the steps below:  1. Log in to your account (You need to be ...
    • Changing your default download video quality - iOS App

      To change your default video quality when downloading a video on the iOS App, follow the steps below: 1. Tap on "More" at the bottom right corner of the screen. 2. Tap on "Settings" under "Language & Settings" section. 3. Under "Downloaded videos" ...
    • How can I download the ZEE5 App?

      To download the ZEE5 application for your device, follow the steps below basis the platform/device you're using: On an Android mobile phone Go to the Google Play Store on your Android mobile phone. Search for ZEE5 on the Play Store. Click on Install ...
    • A specific video keeps buffering

      If you're still facing buffering issues, this would most likely point to your internet connection. Try following the steps given below, in order, basis the platform you’re using to watch ZEE5. On the Mobile App Check your Internet speed on ...
    • Popular Articles

    • How can I delete / log out a registered device?

      To remove the devices attached to your account: Once you reach your device limit depending on the subscription plan you're on, you'll see a pop up on the newest device when you try to play a video, "Your device limit is reached. Do you want to add ...
    • I purchased a subscription/ZEEPLEX rental, but it’s not working

      Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...
    • Registering with ZEE5

      Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...
    • How do I watch ZEE5 on my television?

      You can watch ZEE5 on your television either by using a SMART TV, a Streaming Media Device or a Set Top Box. To know how to watch ZEE5 on your television follow the steps below: Switch on your SMART TV. Go to your Smart Home / Hub on your TV. Search ...
    • How do I authenticate my device?

      Looking to login to ZEE5 on your television or authenticate your device? Watch the the tutorial video or follow the steps shared below: Click on the Login or Register button on the ZEE5 welcome page.  Login / Register with ZEE5 by using the ZEE5 app ...