Unable to play ‘Rashmi Rocket’

Unable to play ‘Rashmi Rocket’

Due to technical reasons this movie plays on the latest version of ZEE5 app only with enhanced experience. We’re sorry to know that you’re not able to play ‘Rashmi Rocket’ on your device. 

Let’s get this sorted right away. Follow the steps to upgrade the app.

Which Device/Platform are you facing this issue on?

On the Mobile App

Follow the steps below till your issue is resolved:
  1. Update the ZEE5 App.
    1. To update your app to the latest version, tap on the Play Store icon  on your Android device or the AppStore icon   on your iPhone, search for ZEE5 app   and click on “Update”. 
  2. Restart your Device.
  3. Clear the App Cache & Data.
  4. Uninstall & Reinstall the App.

On the Website

  1. Follow the steps below till your issue is resolved:
  2. Update your Web Browser.
  3. Restart your Device.
  4. Clear your Web Browser Cache, Cookies & Data.
  5. Try another Web Browser.

On my Smart TV/Media Streaming Device

Update the ZEE5 App on,

Android TV
  1. Open Google Playstore from Apps on Home screen 
  2. Click on Search Icon 
  3. Search for ZEE5 App 
  4. Click on ZEE5 
  5. Click on Update Button 
LG TV
  1. Tap the Home Button to get to the Home Screen
  2. Click on LG Content Store to open it
  3. Click on the My Apps Menu
  4. Select ZEE5 App to update it to the latest version
  5. Click on the update button
Samsung TV
  1. Press Home Button of Remote Control
  2. Select Apps 
  3. Click on Settings Icon in the top right corner
  4. Select the Auto-Update option and turn it on
AFS
  1. From the main home screen, select the ‘Apps and channel’ tab
  2. Within the tab go the app store
  3. Within the app store, search for ‘Zee5’
  4. Select Zee5
  5. Select the upgrade icon

If you are still facing an issue, please reach out to us by clicking the ‘Write to us’ link given at the bottom of the page – along with the following information: 
  1. Your device Brand name and Model name/number
  2. [Only for mobile app or website] Your device RAM (4/6/8 GB)
  3. [Only for mobile app or website] Your device Platform (Android/iOS) and OS Version
  4. ZEE5 App Version
  5. When does the issue occur?
  6. Tell us about your issue in as much detail as possible, so we're in a better position to assist you
We will be glad to look into it for you.

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