This can happen for 2 reasons -
1. When you log in via different phone number. For e.g: You have a subscription with phone number X, but you logged in with phone number Y. In 95% of such complaints, we have observed that users try logging in with a different phone number, than the one on which they purchased the subscription.
All you need to do is log in again using the correct number.
2. When you have made a payment & have not linked your contact details. Nothing to worry follow the below steps –
· Pick up that android phone using which you initiated the payment.
· Open Zee5 app on the device.
· You will see a pop up at the bottom of the page asking you to link your mobile number.
· Complete the activity & voila! You are all set to binge watch
In case if the above steps don’t resolve the issue, please email the payment screenshot from your UPI app/ bank statement along with the transaction id/UTR number on email@example.com. We are happy to help!
If you have received Zee5 subscription in lieu of subscribing to Telecom/ Broadband service providers, please follow the below steps:
· Auto login on successful transaction is enabled for Jio set top boxes supplied along with Jio Fiber.
· If the auto login doesn’t happen, please re-install the Zee5 app on the STB which will re-trigger the auto login mechanism.
· In case still you are unable to login please reach out to Jio here https://www.jio.com/help/contact-us#/
Vodafone Idea -
· Download the VI Movies & TV & Zee5 apps on your phone.
· Login on your VI movies & TV app using the VI registered number.
· Post login (on VI movies & TV) click on the relavent content, & enjoy seamless playback on the Zee5 app
· Please note – You need to select the content you want to watch on the VI movies & TV app which will get played on Zee5 app.
· In case still you are unable to login please reach out to VI here firstname.lastname@example.org
Tata Play Binge –
· Download & login on the Tata Binge play app on your phone; using your registered phone number with Tata Play
· Post login use this app to view all Zee5 content on your phone.
· In case still you are unable to login please reach out to Tata Play here