Video doesn't fit to screen
Our videos are recorded in 16:9 format,
hence on certain devices, the video may not stretch to the edges of the screen.
If you have more questions on this issue, please
reach out to us by clicking the ‘Write to us’ link given at the bottom of the
page – along with the following information:
- Your device name
- Your device model (or model
number in case of Smart TV)
(If you're watching ZEE5 using a Streaming
Media Device – such as Amazon Fire TV Stick, Jio Set Top Box, Airtel Xstream
Box, Tata Sky Binge+, etc. – you need to mention the Streaming Media Device
We’ll be glad to look into it for you.
I need help with playing a video
Having more information will only help us serve you better. Please select the option below that best matches your query. I'm unable to play a Movie / TV Show I'm unable to play Live TV I'm facing Video Quality issues Video doesn't fit to screen
Changing your default download video quality - iOS App
To change your default video quality when downloading a video on the iOS App, follow the steps below: 1. Tap on "More" at the bottom right corner of the screen. 2. Tap on "Settings" under "Language & Settings" section. 3. Under "Downloaded videos" ...
Adding / Viewing / Removing a video from your Watchlist - Android App
To add / view / remove a video from your Watchlist on the Android App, follow the steps below: To add a video to your Watchlist: Option 1: 1. When browsing for Videos, tap the 3 vertical dots next to a video thumbnail 2. Click on the "Add to ...
Adding / Viewing / Removing a video from your Watchlist - iOS App
To add / view / remove a video from your Watchlist on the iOS App, follow the steps below: To add a video to your Watchlist: Option 1: 1. When browsing for Videos, tap the 3 vertical dots next to a video thumbnail 2. Click on the "Add to Watchlist" ...
Adding / Viewing / Removing a video from your Watchlist - Smart TV's / Media Streaming Devices
To add / view / remove a video from your Watchlist On Smart TV's / Media Streaming Devices, follow the steps below: To add a video to your Watchlist: 1. Select the thumbnail of Movie or TV Show (Not applicable for episodes) you'd like added to your ...
How can I delete / log out a registered device?
To remove the devices attached to your account: Once you reach your device limit depending on the subscription plan you're on, you'll see a pop up on the newest device when you try to play a video, "Your device limit is reached. Do you want to add ...
I purchased a subscription but it’s not working
Made a payment but your subscription isn't active, or your subscription is missing? Don't worry, we'll have this sorted right away! If you've just purchased a subscription Sometimes there can be a delay between the payment system and ours. Please ...
Registering with ZEE5
Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...
How do I watch ZEE5 on my television?
You can watch ZEE5 on your television either by using a SMART TV, a Streaming Media Device or a Set Top Box. Watch the tutorial video on how to watch ZEE5 on your television or follow the steps below: 1. Switch on your SMART TV 2. Go to your Smart ...
How do I authenticate my device?
Looking to login to ZEE5 on your television or authenticate your device? Watch the the tutorial video or follow the steps shared below: 1. Click on the "Login or Register" button on the ZEE5 welcome page. 2. Login / Register with ZEE5 by using the ...