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A specific video keeps buffering
If you're still facing buffering issues, this would most likely point to your internet connection. Try following the steps given below, in order, basis the platform you’re using to watch ZEE5. On the Mobile App Check your Internet speed on ...
I'm facing Video Quality issues
We will do our best to provide the most effective solution available to resolve your issue, so that you can go back to watching your favourite ZEE5 movies & TV shows as soon as possible. Please select the option below that best matches your query. ...
Video Quality is poor
This can happen when the Video Quality setting has been set to 'Low', or 'Auto'. If on 'Auto', the Video Quality automatically adjusts basis the speed of your Internet connection. Having a slow internet speed in 'Auto' setting, would reduce the ...
All videos keep buffering
If you're still facing buffering issues, this would most likely point to your internet connection. Try following the steps given below, in order, basis the platform you’re using to watch ZEE5. On the Mobile App Check your Internet speed on ...
Changing the video quality of a video - Website
To change your video quality on the Website, follow the steps below: 1. While viewing a video, hover your cursor over the video 2. Click on "Settings" (Cog icon) at the bottom right of the video 3. Click on the "Quality" option 4. Select the Video ...
Popular Articles
How can I delete / log out a registered device, I get device limit reached error
To remove the devices attached to your account: Once you reach your device limit depending on the subscription plan you're on, you'll see a pop up on the newest device when you try to play a video, "Your device limit is reached. Do you want to add ...
Content Redressal Mechanism as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
CONTENT COMPLAINT If you wish to register any complaint in respect of any content available on ZEE5, kindly register the complaint at https://www.zee.com/content-grievance-redressal/ by providing the below mandatory information, in order to take ...
Registering with ZEE5
Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...
I purchased a subscription/ZEEPLEX rental, but it’s not working
Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...
How do I watch ZEE5 on my television?
You can watch ZEE5 on your television either by using a SMART TV, a Streaming Media Device or a Set Top Box. To know how to watch ZEE5 on your television follow the steps below: Switch on your SMART TV. Go to your Smart Home / Hub on your TV. Search ...