Video Quality is poor

Video Quality is poor

This can happen when the Video Quality setting has been set to 'Low', or 'Auto'.

If on 'Auto', the Video Quality automatically adjusts basis the speed of your Internet connection. Having a slow internet speed in 'Auto' setting, would reduce the quality of the video to avoid buffering.

Changing the Video Quality to '1080p' or 'Best' could fix this issue.

  If you’re still facing an issue after following the above step, try identifying when this issue occurs:



    • Related Articles

    • Video quality is poor for all videos

      Is the Video Quality set to '1080p' or 'Best'? If yes, then please reach out to us by clicking the ‘Write to us’ link given at the bottom of the page – along with the following information: Name of the movie / TV show you're unable to play Your ...
    • I'm facing Video Quality issues

      We will do our best to provide the most effective solution available to resolve your issue, so that you can go back to watching your favourite ZEE5 movies & TV shows as soon as possible. Please select the option below that best matches your query. ...
    • The video quality is poor when I play a specific video

      Try following the steps given below, in order, basis the platform you’re using to watch ZEE5. On the Mobile App Close the app and try again. Update the app. On the Website Play the specific video in a new tab. Use another web browser to play the ...
    • Changing the video quality of a video - Website

      To change your video quality on the Website, follow the steps below: 1. While viewing a video, hover your cursor over the video  2. Click on "Settings" (Cog icon) at the bottom right of the video 3. Click on the "Quality" option 4. Select the Video ...
    • How can I change my default video quality when downloading a video?

      To change your default video quality when downloading a video, follow the steps by selecting the platform you're viewing ZEE5 on: Changing your default download video quality - Android App Changing your default download video quality - iOS App
    • Popular Articles

    • How can I delete / log out a registered device?

      To remove the devices attached to your account: Once you reach your device limit depending on the subscription plan you're on, you'll see a pop up on the newest device when you try to play a video, "Your device limit is reached. Do you want to add ...
    • I purchased a subscription/ZEEPLEX rental, but it’s not working

      Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...
    • Registering with ZEE5

      Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...
    • How do I watch ZEE5 on my television?

      You can watch ZEE5 on your television either by using a SMART TV, a Streaming Media Device or a Set Top Box. To know how to watch ZEE5 on your television follow the steps below: Switch on your SMART TV. Go to your Smart Home / Hub on your TV. Search ...
    • Content Grievance Redressal as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

      For any complaints with respect to any Content available on ZEE5, please write to us at grievanceredressal@zee5.com with details of the objectionable content and your details including your name and mobile number and such other details as may be ...