This can happen when the Video Quality
setting has been set to 'Low', or 'Auto'.
If on 'Auto', the Video Quality
automatically adjusts basis the speed of your Internet connection. Having a
slow internet speed in 'Auto' setting, would reduce the quality of the video to
Changing the Video Quality to '1080p' or
'Best' could fix this issue.
If you’re still facing an issue after
following the above step, try identifying when this issue occurs:
How can I delete / log out a registered device?
To remove the devices attached to your account: Once you reach your device limit depending on the subscription plan you're on, you'll see a pop up on the newest device when you try to play a video, "Your device limit is reached. Do you want to add ...
I purchased a subscription/ZEEPLEX rental, but it’s not working
Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...
Registering with ZEE5
Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...
How do I watch ZEE5 on my television?
You can watch ZEE5 on your television either by using a SMART TV, a Streaming Media Device or a Set Top Box. Watch the tutorial video on how to watch ZEE5 on your television or follow the steps below: 1. Switch on your SMART TV 2. Go to your Smart ...
How do I authenticate my device?
Looking to login to ZEE5 on your television or authenticate your device? Watch the the tutorial video or follow the steps shared below: Click on the Login or Register button on the ZEE5 welcome page. Login / Register with ZEE5 by using the ZEE5 app ...