The video quality is poor when I play a specific video

The video quality is poor when I play a specific video

Try following the steps given below, in order, basis the platform you’re using to watch ZEE5.

On the Mobile App

  1. Close the app and try again.
  2. Update the app.

On the Website

  1. Play the specific video in a new tab.
  2. Use another web browser to play the video.

On the Smart TV/Media Streaming Device

  1. Close the app and try again.
  2. Update the app.

If you are still facing an issue, please reach out to us by clicking the ‘Write to us’ link given at the bottom of the page – along with the following information:

  1. Name of the video you're unable to play
  2. Your device name
  3. ​Your device model (or model number in case of Smart TV)

(If you're watching ZEE5 using a Streaming Media Device – such as Amazon Fire TV Stick, Jio Set Top Box, Airtel Xstream Box, Tata Sky Binge+, etc. – you need to mention the Streaming Media Device Name only.)

We’ll be glad to look into it for you.

​

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