When I try to play a downloaded video, it downloads the video again
This can happen when your downloaded
video has expired. You will need to download the video again.
As a registered user with a subscription
plan, downloads have a validity period of 48 hours, post which the download
If you have a subscription plan,
downloads have a validity period of 1 month or the Subscription end date,
whichever is earlier, post which the download will expire.
All about downloads
Most of our content on ZEE5 can be downloaded to your device so you can watch them later. This feature is currently available on our Mobile app only. Please select the option below that best matches your query. How do I download a video? How do I ...
The downloaded video has no audio
Can you check if the volume level of your device has gone down? If it hasn't, follow the steps below to resolve the issue: Close the app and try again. Update the ZEE5 App. Try re-downloading and playing the same video. If you are still facing an ...
Accessing your downloaded videos - iOS App
To access your downloads on the iOS App, follow the steps below: 1. Tap on "More" at the bottom right corner of the screen. 2. Tap on "My Downloads" under "My Account" section. You'll see all your downloads here. Click on any of them to play the ...
Accessing your downloaded videos - Android App
To access your downloads on the Android App, follow the steps below: 1. Tap the "Hamburger" menu (3 horizontal lines) on the top left corner of the screen. A menu will pull out. 2. Tap on "My Downloads" under "My Account" section. You'll see all your ...
How do I delete a downloaded video?
To delete a video, follow the steps given below: Visit the Downloads section. Click on the video you wish to delete. Click the video again. Tap Delete Download.
How can I delete / log out a registered device?
To remove the devices attached to your account: Once you reach your device limit depending on the subscription plan you're on, you'll see a pop up on the newest device when you try to play a video, "Your device limit is reached. Do you want to add ...
I purchased a subscription/ZEEPLEX rental, but it’s not working
Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...
Registering with ZEE5
Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...
How do I watch ZEE5 on my television?
You can watch ZEE5 on your television either by using a SMART TV, a Streaming Media Device or a Set Top Box. To know how to watch ZEE5 on your television follow the steps below: Switch on your SMART TV. Go to your Smart Home / Hub on your TV. Search ...
How do I authenticate my device?
Looking to login to ZEE5 on your television or authenticate your device? Watch the the tutorial video or follow the steps shared below: Click on the Login or Register button on the ZEE5 welcome page. Login / Register with ZEE5 by using the ZEE5 app ...