Dor TV with ZEE5: Subscription-Based Smart TV, Activation & Troubleshooting
ZEE5 on DorTv
How the Subscription Model Works
| Aspect | Details |
|---|---|
| Monthly Subscription Fee | Required to watch TV and access OTT content for 12 months |
| TV Usage | TV functionality works only when connected to Wi-Fi and monthly subscription is active |
| OTT Subscription Access | 25+ OTT apps and 300+ live channels activate with the TV subscription and renew monthly |
ZEE5 Specific Details
Your ZEE5 pack is activated automatically when the TV is activated.
ZEE5 subscription renews monthly alongside the TV subscription.
If the monthly TV subscription is not renewed, ZEE5 and other OTT services will be suspended until the subscription is resumed.
Troubleshooting Guide for Dor TV
If you experience issues with your Dor TV, follow these steps to resolve common problems:
1. TV Locked or Screen Unresponsive
This usually happens when the monthly subscription is not renewed.
To fix, recharge your Dor TV subscription via the official Dor website or app.
Restart the TV by unplugging it from power for 30 seconds, then plug it back in and turn it on.
If the screen remains locked, contact Dor customer support for assistance.
(Reference: Dor TV locked screen troubleshooting)
2. TV Not Turning On or Unexpected Shutdowns
Ensure the TV is connected to a stable power source.
Unplug the TV for 1 minute to drain residual power, then plug it back in.
Verify your monthly subscription is active; if expired, renew it to regain access.
Confirm Wi-Fi is connected, as the TV requires internet to function.
3. No Signal or Blank Screen
Check that the TV input/source is set correctly (press Input/Source button on the remote).
Ensure all cables (HDMI, power) are securely connected.
Restart your Wi-Fi router and TV to refresh connections.
If using external devices, reboot those devices as well.
4. OTT Apps or Streaming Issues
Confirm your monthly subscription is active and the TV is connected to Wi-Fi.
Restart the TV and try relaunching the OTT app.
Check your internet speed; low bandwidth can affect streaming quality.
For app-specific issues, reinstall the app from Dor Store if available.
5. Audio/Video Sync or Echo Issues
Adjust audio delay settings in TV or app settings if audio is out of sync.
If using external speakers or soundbars, mute the TV speakers to avoid echo.
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