I am unable to watch the ZEEPLEX movie that I rented

I am unable to watch the ZEEPLEX movie that I rented

Once you've rented a ZEEPLEX movie, you can always watch on the ZEE5 Mobile App or Website. Try following the steps given below, in order, if you are trying to watch the movie from any other platform.

On the Android App

  1. Update your ZEE5 app to the latest app version.
  2. Open the ZEE5 App.
  3. Login using the same credentials that you used during purchase.
  4. Search for the movie, and click on it.
    1. If you are asked to 'Add this device to you list?', click Ok.
    2. If you are asked 'Delete all devices and add this device?', click Ok.
  5. You should now be able to watch the ZEEPLEX movie.
Your video could also not be playing due to a DRM error. Click here to know more.

On the iOS App

  1. Update your ZEE5 app to the latest app version.
  2. Open the ZEE5 App.
  3. Login using the same credentials that you used during purchase.
  4. Enter the name of the ZEEPLEX movie in the search bar.
  5. Click on the movie you rented.
  6. Click Resume.
  7. You should now be able to watch the ZEEPLEX movie.
Your video could also not be playing due to a DRM error. Click here to know more.

On the Android TV

  1. Update your ZEE5 app to the latest app version.
  2. Open the ZEE5 App.
  3. Login using the same credentials that you used during purchase.
  4. Enter the name of the ZEEPLEX movie in the search bar.
  5. Click on the movie you rented.
  6. Click Resume.
  7. You should now be able to watch the ZEEPLEX movie.
Your video could also not be playing due to a DRM error. Click here to know more.

On other Smart TV's or through Amazon Fire Stick

  1. Open the ZEE5 App.
  2. Login using the same credentials that you used during purchase.
  3. Enter the name of the ZEEPLEX movie in the search bar.
  4. Click on the movie you rented.
  5. Click Resume.
  6. You should now be able to watch the ZEEPLEX movie.
Note: You do not need to purchase a ZEE5 Premium subscription in order to watch a ZEEPLEX movie.


    • Related Articles

    • I cannot find the ZEEPLEX movie that I want to rent/have rented

      Trying to rent a ZEEPLEX movie? If you are unable to find the ZEEPLEX movie that , check if you are on the latest app version. The best option is to enable automatic updates for your ZEE5 App. Visit How can I enable automatic updates for the ZEE5 ...

    • How do I rent a ZEEPLEX movie?

      You can rent/purchase a ZEEPLEX movie through the ZEE5 mobile app or website only. Once rented, you can watch the movie on the ZEE5 mobile app, ZEE5 website or your Smart TV*! You can also cast the movie to your Smart TV. On the Android App  Open the ...

    • What is rental validity and watch time validity in ZEEPLEX?

      Rental validity refers to the duration for which your ZEEPLEX movie rental will be valid, after a successful purchase. You have a specific number of days to start playing the movie once rented (this can differ for different movies). Once you have ...

    • Renting movies on ZEEPLEX

      ZEEPLEX is a premium movie-on-demand service, where you can watch upcoming Blockbuster movies with your entire family from the comfort of your home. With brand new movies, every month ZEEPLEX will be India ka Naya Multiplex! It’s easy to identify ...

    • I am unable to watch Premium videos

      We will do our best to provide the most effective solution available to resolve your issue, so that you can go back to watching your favourite ZEE5  Premium movies & TV shows as soon as possible. We have enlisted some common issues, please select the ...