I am unable to watch the ZEEPLEX movie that I rented

I am unable to watch the ZEEPLEX movie that I rented

Once you've rented a ZEEPLEX movie, you can always watch on the ZEE5 Mobile App or Website. Try following the steps given below, in order, if you are trying to watch the movie from any other platform.

On the Android App

  1. Update your ZEE5 app to the latest app version.
  2. Open the ZEE5 App.
  3. Login using the same credentials that you used during purchase.
  4. Search for the movie, and click on it.
    1. If you are asked to 'Add this device to you list?', click Ok.
    2. If you are asked 'Delete all devices and add this device?', click Ok.
  5. You should now be able to watch the ZEEPLEX movie.
Your video could also not be playing due to a DRM error. Click here to know more.

On the iOS App

  1. Update your ZEE5 app to the latest app version.
  2. Open the ZEE5 App.
  3. Login using the same credentials that you used during purchase.
  4. Enter the name of the ZEEPLEX movie in the search bar.
  5. Click on the movie you rented.
  6. Click Resume.
  7. You should now be able to watch the ZEEPLEX movie.
Your video could also not be playing due to a DRM error. Click here to know more.

On the Android TV

  1. Update your ZEE5 app to the latest app version.
  2. Open the ZEE5 App.
  3. Login using the same credentials that you used during purchase.
  4. Enter the name of the ZEEPLEX movie in the search bar.
  5. Click on the movie you rented.
  6. Click Resume.
  7. You should now be able to watch the ZEEPLEX movie.
Your video could also not be playing due to a DRM error. Click here to know more.

On other Smart TV's or through Amazon Fire Stick

  1. Open the ZEE5 App.
  2. Login using the same credentials that you used during purchase.
  3. Enter the name of the ZEEPLEX movie in the search bar.
  4. Click on the movie you rented.
  5. Click Resume.
  6. You should now be able to watch the ZEEPLEX movie.
Note: You do not need to purchase a ZEE5 Premium subscription in order to watch a ZEEPLEX movie.


    • Popular Articles

    • Content Redressal Mechanism as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

      CONTENT COMPLAINT If you wish to register any complaint in respect of any content available on ZEE5, kindly register the complaint at https://www.zee.com/content-grievance-redressal/ by providing the below mandatory information, in order to take ...

    • ZEE5 for Jio

      Welcome to our DIY Knowledge Page, where we empower you to take control of your entertainment experience. In this guide, we'll walk you through the steps to activate Zee5 on both Jio Prepaid and Jio Fiber connections. Whether you're on the go with ...

    • I purchased a subscription/ZEEPLEX rental, but it’s not working

      Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...

    • Registering with ZEE5

      Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...

    • 🎉 Airtel + ZEE5 = Non-Stop Entertainment Magic! 🎬✨

      Calling all Airtel broadband and prepaid users – we’ve got fantastic news for your screens and your streaming soul! ?? Thanks to an exciting partnership between ZEE5 and Airtel, you now get complimentary access to the full world of entertainment on ...